Laboratory Technical Support Representative III

QUEST DIAGNOSTICS INC; Knoxville (TN); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Education assistance

Career advancement opportunities

Annual incentive plans

Job summary

Quest Diagnostics Inc. is seeking a Laboratory Technical Support Representative III in Knoxville, TN. This role supports Anatomic Pathology, handling escalated AP issues, QA/QC tasks, and pending lists.

The position requires 3 years of related experience, knowledge of medical terminology, and strong IT and data-entry skills. Bachelor’s degree preferred; high school diploma required. Monday–Friday, daytime hours with comprehensive benefits.

Qualifications

• 3 years of related experience required.
• Knowledge of medical terminology helpful.
• MS Office (Outlook/Excel/PowerPoint) proficiency.

Responsibilities

• Perform all duties of an AP Support Rep II and provide QA/QC support.
• Train newly hired employees as needed and monitor TIQ processes.
• Process and manage send out testing and pending lists.
• Handle escalated calls and document client interactions per policy.
• Ensure compliance with local, federal, CLIA and CAP regulations.

Education

Bachelor’s Degree

High School Diploma or Equivalent

Job description

Job Description

Laboratory Technical Support Representative III - Knoxville, TN, Monday to Friday, 8:00 AM to 5:00 PM

Department: Anatomic Pathology (Cytology and Histology)

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Anatomic Pathology Support Representative III position is for an individual with previous AP support experience. The individual will handle escalated/complex AP support functions, pending list issues and QA/QC functions.

Responsibilities:

• Able to perform all duties of an AP Support Rep II.
• Provide QA/QC support
• Provide training to newly hired employees, as needed
• Monitor and manage TIQ process
• Process and manage send out testing
• Manage and respond to problem tracking incidents
• Monitor and manage pending lists
• May administer and track approved release of AP materials according to corporate policy
• May document client calls as indicated in corporate AP Report Notification policy
• Handle escalated calls and follow up with clients
• Resolve complex customer and AP support issues
• Cross training in both cytology and pathology support tasks
• Participate as a team member in department process improvement activities
• Ensure compliance with all local, federal, CLIA and CAP regulations.
• Other duties, as assigned by supervisor.

Required Work Experience:

3 years of related experience

Preferred Work Experience:

Quest LIS knowledge

Previous experience with Project Management

Physical and Mental Requirements:

Must be able to sit and/or stand for long periods of time.

Knowledge:

Knowledge of medical terminology

Skills:

• PC skills, to include MS Office - Outlook/Excel/PowerPoint
• Strong data entry skills
• Good clerical, organizational, problem solving, phone and communication skills
• Leadership skills
• IT Background and able to troubleshoot computer issues

Education

• Bachelor’s Degree (Preferred)
• High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.