Anatomic Path Resolution Representative

QUEST DIAGNOSTICS INC; Roanoke (VA); On-site; USD 25,000 - 39,000; Full time

Job summary

Quest Diagnostics seeks an Anatomic Path Resolution Representative in Roanoke, VA, Monday–Friday, 8:00 AM–4:30 PM. The role focuses on resolving issues in Histology and Cytology testing and reporting, guiding clients to expedite results, and maintaining compliance with test ordering and reporting processes.

Requirements include a High School Diploma and 3 years in an AP Support environment; proficiency in MS Office and data entry is expected. Equal opportunity employer.

Qualifications

• 3 years experience in AP Support environment.
• Functional knowledge of medical terminology.

Responsibilities

• Communicate with and educate clients to expedite patient results.
• Resolve problematic Histology and Cytology cases.
• Pull and monitor worklists and pending lists.
• Locate missing patient samples.
• Enter TIQ problems into the LIS.
• Provide priority handling of patient samples with limited stability and problems impacting their processing.
• Research, investigate and resolve incoming client faxes/phone calls.
• Provide notification to external and internal clients of any problems or resolutions affecting patient test results.
• Resolve and process “Name Mismatches” with follow-up documentation.
• Demonstrate understanding of compliance policies relating to test ordering and reporting.

Skills

MS Office

Data Entry

Communication skills

Problem solving

Phone skills

Education

High School Diploma

Job description

Job Description

Anatomic Path Resolution Representative - Roanoke, VA, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $18.36 - $27.54 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The position is primarily responsible for resolving issuesin regards totesting and reporting of Histology and Cytology specimens.

Responsibilities:

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolutionOther duties as assigned

Qualifications:

Required WorkExperience:

3years experiencein AP Support environment

Knowledge:

Functional knowledge of medical terminology

Skills:

• PC skills, including working knowledge of MS Office
• Strong Data Entry skills
• Excellent clerical, organizational, phone and communication skills
• Strong problems solving skills

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.