Analytics-Driven Administrative Assistant

8574 Laird Technologies Inc (Us); Chesterfield (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Qnity is seeking an Administrative Assistant to support the Customer Service team with a focus on data reporting and operational efficiency. The role requires advanced Excel skills, data interpretation, and the ability to create dashboards and reports across multiple systems.

You will prepare regular customer service reports, analyze performance metrics, and collaborate with teammates to gather reporting requirements while maintaining accurate records and documentation.

Qualifications

• High School Diploma or GED required.
• Proven administrative or support experience in a customer service environment.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including formulas, data analysis, and reporting tools.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• High level of accuracy and accountability.
• Ability to work independently as well as collaboratively within a team.

Responsibilities

• Prepare, manage, and maintain regular customer service reports (daily, weekly, monthly).
• Analyze performance metrics and identify trends to support decision-making.
• Develop and maintain Excel dashboards with advanced formulas (e.g., VLOOKUP, Pivot Tables, IF statements).
• Ensure data accuracy and consistency across multiple systems.
• Support the Customer Service team with administrative tasks, including documentation, scheduling, and coordination.
• Track service KPIs and highlight performance gaps or improvement opportunities.
• Assist with process improvements and workflow optimization.
• Collaborate with team members and stakeholders to gather reporting requirements.
• Maintain organized records, files, and documentation in line with company standards.

Skills

Advanced Excel

Analytical skills

Organizational skills

Communication skills

Attention to detail

Time management

Education

High School Diploma or GED

Tools

CRM software

Reporting tools

Job description

Qnity is seeking an Administrative Assistant to support the Customer Service team with a focus on data reporting and operational efficiency. The role requires advanced Excel skills, data interpretation, and the ability to create dashboards and reports across multiple systems.

You will prepare regular customer service reports, analyze performance metrics, and collaborate with teammates to gather reporting requirements while maintaining accurate records and documentation.