Analytical X-ray Systems Specialist, XRF

Rigaku; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

STD

LTD

Life insurance

401(k) plan

Section 125 flexible spending accounts

Job summary

Rigaku is seeking a field service engineer to install, maintain and repair analytical X-ray equipment and related devices across the US. The role requires extensive travel Monday through Friday, with some weekends possible. Compensation includes a salary plus incentive programs and travel reimbursements.

Candidates should have a B.S. degree (or equivalent), at least 3 years of relevant experience, and strong communication skills to interact with scientists and engineers.

Qualifications

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to explain complex technical issues clearly.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Willingness to travel; passport/VISA for international travel as required.
• Ability to lift up to 50 pounds and use small hand tools.

Responsibilities

• Perform preventive maintenance (PM) and basic service on systems.
• Troubleshoot on-site using DVM and diagnose issues.
• Qualify instrument after service by running Verifications.
• Coordinate travel and generate expense reports.
• Secure customer acceptance of PM or repair.
• Coordinate WebEx sessions, phone support, and site inspections.
• Attend Rigaku product training and communicate with service centers.

Skills

Communication

Independent work

Teamwork

Travel readiness

Problem solving

Education

B.S. Degree or equivalent experience

Tools

MS Office

Network interfacing

Hand tools

Job description

Join Rigaku in shaping a better world through new perspectives!

This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku's specification.
• Basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
• Makes travel arrangements and generates individual expense reports.
• Secure customer's acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.

Qualifications

Qualifications:

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to prove they can legally work in the US.