Analytical X-ray Field Service Engineer

Rigaku Americas Holding, Inc.; United States; Remote; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

STD Insurance

LTD Insurance

Life Insurance

Flexible Spending Accounts

401(k) Plan

Job summary

Rigaku Americas Holding, Inc. in Albany, NY is seeking a field service engineer to service analytical X-ray equipment nationwide.

You will troubleshoot electrical and mechanical issues, install and modify system software, and provide customer training on alignment and operation of analytical systems. The role requires a valid driver's license and passport, ability to obtain security clearance, potential international travel to Japan and other locations, and experience in thin film or metrology

Qualifications

• Associate degree in Electronics Engineering (or equivalent training)
• Valid Driver’s License
• Valid Passport
• Previous service experience would be highly desired
• Ability to obtain security clearance to customers and governmental facilities required
• Previous Thin Film and Metrology experience would be an asset

Responsibilities

• Service and maintain customer analytical X-ray equipment across the United States.
• Troubleshoot electronic and mechanical problems of analytical X-ray equipment.
• Install and modify system software as needed for equipment applications.
• Provide customer phone assistance for troubleshooting and diagnostics.
• Perform customer training on the alignment and use of their analytical systems.
• Complete installations of X-ray generators, optics, detectors and related maintenance/repair.
• Submit weekly reports to the service manager regarding customer problems.
• Submit service reports using Rigaku service database for all service work performed.
• Maintain and update customer profiles as changes occur to equipment.
• Submit weekly expense reports to the service manager.
• Ability to work in a clean room environment.
• International travel to Rigaku’s factories in Japan and other locations may be required.

Education

Associate degree in Electronics Engineering

Job description

Rigaku Americas Holding, Inc. in Albany, NY is seeking a field service engineer to service analytical X-ray equipment nationwide.

You will troubleshoot electrical and mechanical issues, install and modify system software, and provide customer training on alignment and operation of analytical systems. The role requires a valid driver's license and passport, ability to obtain security clearance, potential international travel to Japan and other locations, and experience in thin film or metrology