Field Service Engineer — Analytical X-ray Systems (XRF/XRD)

Rigaku Americas Corp.; Research Forest (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Flexible Spending Accounts

Job summary

Rigaku Americas Corp. is seeking a Field Service Engineer to perform preventive maintenance, troubleshoot, repair, and support for XRF, TXRF, and XRD instruments in the Salt Lake City area.

The role requires extensive travel to support scientific and industrial clients, with comprehensive training and strong benefits. You will install, maintain, and repair analytical X-ray equipment and related devices, including HV power supplies, detectors, and cryogenic equipment.

Qualifications

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems.
• Basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
• Makes travel arrangements and generates individual expense reports.
• Secure customer's acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.

Skills

Excellent communication skills

Strong travel willingness

Customer-focused interaction with PhD/

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Job description

Rigaku Americas Corp. is seeking a Field Service Engineer to perform preventive maintenance, troubleshoot, repair, and support for XRF, TXRF, and XRD instruments in the Salt Lake City area.

The role requires extensive travel to support scientific and industrial clients, with comprehensive training and strong benefits. You will install, maintain, and repair analytical X-ray equipment and related devices, including HV power supplies, detectors, and cryogenic equipment.