Analytical Instrumentation Applications Specialist (Lab/Travel)

KPM Analytics; Westborough (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

KPM Analytics sits at the intersection of our lab and the sales team in Westborough, MA. You will split time between the lab and visiting customers across North America, proving with real data that our equipment does what we say it does.

You’ll analyze samples, demo AMS/Chopin/Unity instruments, validate methods, travel for demos and training, and relay insights back to product and sales teams to help customers succeed.

Qualifications

• Bachelor's degree in chemistry, food science, or related field; advanced degree is a plus.
• Experience in applications support, ideally with scientific instrumentation or food, and hands-on lab equipment.

Responsibilities

• Run sample analysis in the lab and write up clear reports.
• Demo instruments (AMS, Chopin, Unity Scientific lines) for customers.
• Assist customers in validating and transferring methods.
• Travel to customer sites for demos, training, and troubleshooting.
• Support the sales team with technical questions, objections, and competitor comparisons.
• Keep detailed notes in Salesforce.
• Share customer learnings with the product team.
• Help train new team members as the team grows.

Skills

Applications support

Lab equipment handling

Explain technical concepts

Education

Bachelor's degree in chemistry or food science

Tools

AMS

Chopin

Unity Scientific lines

Job description

KPM Analytics sits at the intersection of our lab and the sales team in Westborough, MA. You will split time between the lab and visiting customers across North America, proving with real data that our equipment does what we say it does.

You’ll analyze samples, demo AMS/Chopin/Unity instruments, validate methods, travel for demos and training, and relay insights back to product and sales teams to help customers succeed.