Analytical Customer Support Specialist

State of California; California (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

State of California’s Department of Justice, Customer Support Center, is seeking an Analyst I to join a dedicated team delivering professional customer support and technical assistance to a diverse set of stakeholders, including ammunition vendors, law enforcement, and the public.

You will evaluate inquiries related to reporting requirements and firearms regulations, demonstrate strong writing and analytical skills, and work effectively under deadlines while maintaining confidentiality.

Qualifications

• Excellent written and oral communication skills.
• Strong analytical and research skills; able to meet deadlines.
• Ability to maintain confidentiality and exercise good judgment.

Responsibilities

• Provide customer support and technical assistance via telephone, email, and written correspondence.
• Address questions related to firearms legislation, regulations, and BOF applications.
• Handle billing inquiries and resolve issues with accuracy and professionalism.

Skills

Analytical skills

Written & verbal communication

Research skills

Time management

Confidentiality

MS Word/Excel/Outlook

Team player

Self-starter

Attendance

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

State of California’s Department of Justice, Customer Support Center, is seeking an Analyst I to join a dedicated team delivering professional customer support and technical assistance to a diverse set of stakeholders, including ammunition vendors, law enforcement, and the public.

You will evaluate inquiries related to reporting requirements and firearms regulations, demonstrate strong writing and analytical skills, and work effectively under deadlines while maintaining confidentiality.