Customer Support Specialist

California Department of Justice; Sacramento (CA); Hybrid; USD 43,000 - 70,000; Full time

Benefits offered by this job

11 paid holidays

Flexible paid leave options

Pension retirement

Health/Dental/Vision Insurance

Public Service Loan Forgiveness (PSLF)

Job summary

The California Department of Justice, Customer Support Center, is seeking a Customer Support Specialist in Sacramento County for a 12-month limited term assignment. You will assist ammunition vendors, dealers, instructors, law enforcement, and the public with reporting and regulatory inquiries, while handling billing and BOF web-app support.

This hybrid telework position operates on a day shift, Monday–Friday, within the Division of Law Enforcement, Bureau of Firearms, CSC.

Qualifications

• Analytical and organizational skills required.
• Customer support and written correspondence experience beneficial.

Responsibilities

• Provide customer support and technical assistance via telephone, email, and written correspondence.
• Assist ammunition vendors, firearms dealers, instructors, law enforcement, facilities and the public on reporting requirements and regulations.
• Address credit card billing issues and web-based applications related to BOF.

Skills

Analytical skills

Organizational skills

Job description

Job Description And Duties

Join the Customer Support Center! Do you want to make a difference in the life of Californians? Are you looking for an exciting and rewarding position that will develop your career in the areas of analytical and technical support services? The Department of Justice (DOJ), Customer Support Center (CSC), is looking for a highly motivated individual with analytical and organizational skills who enjoy working in a team environment.

What Will I Be Doing?

As a member of the CSC, you will provide customer support and technical assistance via telephone, email, and/or written correspondence to ammunition vendors, firearms dealers, DOJ certified instructors and comparable entities, law enforcement agencies, mental health facilities, and the public regarding reporting requirements, entry requirements and questions that arise relative to new or changing firearms legislation and regulations, web based Bureau of Firearms (BOF) associated applications, and any credit card billing issues.

This is a Limited Term position which may be extended or become permanent.

You will find additional information about the job in the Duty Statement.

Position Details

• Job Code #: JC-532544
• Position #(s): 420-510-5157-002
• Working Title: Customer Support Specialist
• Classification: ANALYST I
• Salary A: $3,861.00 - $4,839.00
• Salary B: $4,181.00 - $5,233.00
• Salary C: $5,014.00 - $6,276.00
• New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• # of Positions: 1
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: 12 Month Limited Term - Full Time
• Work Shift: Day
• Work Week: Monday-Friday
• Department Information:
  • This position is located in the Division of Law Enforcement, Bureau of Firearms, Customer Support Center.
  • Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
  • For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov .
  • Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual – CalHR .

Benefits of working for the State of California

• Work-life balance
• 11 paid holidays
• Flexible paid leave options
• Consistent wage increases
• Pension retirement
• Job stability
• Health/Dental/Vision Insurance
• Public Service Loan Forgiveness (PSLF) and more!