Customer Support Specialist

State of California; California (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

State of California’s Department of Justice, Customer Support Center, is seeking an Analyst I to join a dedicated team delivering professional customer support and technical assistance to a diverse set of stakeholders, including ammunition vendors, law enforcement, and the public.

You will evaluate inquiries related to reporting requirements and firearms regulations, demonstrate strong writing and analytical skills, and work effectively under deadlines while maintaining confidentiality.

Qualifications

• Excellent written and oral communication skills.
• Strong analytical and research skills; able to meet deadlines.
• Ability to maintain confidentiality and exercise good judgment.

Responsibilities

• Provide customer support and technical assistance via telephone, email, and written correspondence.
• Address questions related to firearms legislation, regulations, and BOF applications.
• Handle billing inquiries and resolve issues with accuracy and professionalism.

Skills

Analytical skills

Written & verbal communication

Research skills

Time management

Confidentiality

MS Word/Excel/Outlook

Team player

Self-starter

Attendance

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join the Customer Support Center!

Do you want to make a difference in the life of Californians? Are you looking for an exciting and rewarding position that will develop your career in the areas of analytical and technical support services? The Department of Justice (DOJ), Customer Support Center (CSC), is looking for a highly motivated individual with analytical and organizational skills who enjoy working in a team environment.

What Will I Be Doing?

As a member of the CSC, you will provide customer support and technical assistance via telephone, email, and/or written correspondence to ammunition vendors, firearms dealers, DOJ certified instructors and comparable entities, law enforcement agencies, mental health facilities, and the public regarding reporting requirements, entry requirements and questions that arise relative to new or changing firearms legislation and regulations, web based Bureau of Firearms (BOF) associated applications, and any credit card billing issues.

This is a Limited Term position which may be extended or become permanent.

You will find additional information about the job in the Duty Statement.

Benefit information can be found on the CalHR website and the CalPERS website.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ANALYST I

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The candidate should have excellent written and oral communication skills; strong analytical skills; good research skills; effective time management and organizational skills. In addition, the candidate should be able to communicate effectively and demonstrate good judgment when interacting with the public and professional staff; have the ability to work well under pressure and meet deadlines; maintain strict confidentiality; and be proficient in Microsoft Word, Excel, and Outlook. The candidate should also have the ability to work both independently and as a team member; carry out assigned tasks with minimal supervision; be a self-starter, flexible, dependable, have excellent attendance, and be willing to assume other duties as necessary.