Analyst, Workstation Support

TALENT Software Services; Florence (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

TALENT Software Services in Florence, SC is seeking an IT Support Technician to configure, install, and maintain desktop software and hardware and provide proactive user assistance.

The role covers monitoring the dispatch system, troubleshooting, developing end-user guidelines, documenting configurations, and supporting other departments; a minimum of an Associate degree or two years' experience is required, with A+ certification preferred.

Qualifications

• Associate degree in Computer Science/IT or 2 years related work experience.
• 2 years of technical operations support or desktop support experience.
• A+ certification preferred; ability to configure and troubleshoot workstation hardware and software.

Responsibilities

• Configure, install, and maintain desktop software and hardware; provide user support.
• Monitor and respond to dispatch tickets; develop end-user guidelines.
• Document configurations and standards; assist other departments as needed.
• Perform administrative tasks such as reporting and inventory tracking.
• Stay up to date with new workstation technologies.

Skills

End-user computing support

On-the-spot training

Imaging concepts

Hardware/Software recommendations

Education

Associate degree or 2 years related experience

Tools

Workstation equipment

Job description

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Duties

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Skills

• Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
• Required Software and Other Tools: Familiarity with computer and workstation equipment.
• Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Qualifications

• CompTIA A+ and/or Network Certification is preferred.
• Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
• Required Work Experience: 2 years of technical operations support experience.
• Required Licenses and Certificates: A+ Certification