Analyst, Service Desk Technician

Vantage Oleochemicals, Inc; New York (NY); Hybrid; USD 74,000 - 93,000; Full time

Benefits offered by this job

Hybrid Work Policy

Competitive compensation

Job summary

Revantage, a Blackstone Real Estate portfolio company, is seeking an Analyst, Service Desk Technician to deliver excellent technical support with high customer satisfaction across multiple environments. You will install and troubleshoot hardware, software, printers, and mobile devices while supporting end users.

This role requires a BS in Information Systems, 2–3 years IT support, and strong white-glove service both in person and remotely.

Qualifications

• Bachelor’s degree in Information Systems or equivalent.
• 2–3 years of IT Support experience.
• White Glove support in person and remotely for all users.
• Knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, iOS, Android.
• Installation and support of MS Office and various software applications.
• Ability to multitask in a variety of support roles.
• Able to assist local and remote users.
• Some travel may be required.
• Excellent customer service and communication skills.
• Team player and ability to work independently.
• Able to lift up to 50 pounds.

Responsibilities

• Provide solutions to service desk inquiries to ensure productivity.
• Install and troubleshoot hardware, software, printers and mobile devices for PCs.
• Configure and troubleshoot network components for all PCs and printers.
• Use ServiceNow to manage work orders and customer profiles.
• Collaborate with other teams to resolve issues and share knowledge.
• Support company-issued mobile devices and asset management.
• Identify OS vulnerabilities and implement remediation measures.
• Maintain Start Of Employment and End Of Employment records for user access and hardware.
• Other duties as assigned.

Skills

Active Directory

Exchange

Office 365

MS Teams

Windows Server

Mobile devices

Customer service

Hardware troubleshooting

ServiceNow

Education

Bachelor’s degree in Information Systems

Tools

ServiceNow

Job description

Who We Are

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world‑class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific. Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.

What We Value

Our Culture Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work. At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees’ voices and support an inclusive culture. Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer. Our culture is built on our shared core values and commitment to be: Learners – We learn from our challenges and successes Leaders – We commit to continuous improvement Enthusiasts – We face challenges with optimism and believe anything is possible Achievers – We expect high standards for ourselves and enable the success of our teams Partners – We deliver value and positive impact to our partners Grow your career with us. As a member of our team, you’ll gain hands‑on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

WHY THIS ROLE IS VALUABLE

The Analyst, Service Desk Technician will deliver excellent technical support with a high degree of customer satisfaction, timeliness, accuracy, and consistency. This individual will work with the Revantage Service Desk customers to provide solutions to problems to ensure customer productivity. Other duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers inside the multiple environments we support.

HOW YOU ADD VALUE

Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk‑ups in a timely manner, in accordance with the current IT service level agreements. Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break‑fix environment. Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk. Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk. Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom). Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed. Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction. Configure, deploy, and support company‑issued mobile devices. Coordinate disposal of all IT Endpoint related equipment. Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting. Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures. Maintenance of desktop management services including remote control, software distribution, asset management, and virus protection services. Maintain “SOE’s” (Start Of Employment) and “EOE’s” (End Of Employment) of user access and hardware as part of an asset management system. Other duties as assigned.

WHAT YOU BRING TO THE ROLE

Required:

• Bachelor’s degree in Information Systems or similar experience
• Minimum of 2-3 years of work experience in IT Support
• Ability to self‑direct work and resolve issues without assistance
• Provide a “White Glove” support experience in person and remotely for all users
• Support experience and knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, iOS, Android, etc.
• Installation and support experience with MS Office and various assorted software applications
• Ability to multi‑task in a variety of support roles
• Efficient and available to assist all local users and remote traveling users
• Some/minimal travel required, sometimes at short notice
• Excellent customer service and communication skills
• Work well with others and individually to complete projects effectively
• Ability to juggle multiple, competing priorities
• While performing the duties of this job, the employee must regularly lift and/or move up to 50 pounds

Preferred: Mobile device management and iPhone Encryption (i.e. BitLocker) and VPN client Mac Support

Base Compensation Range

Base Compensation Range: $74,000.00 To $93,000.00 Annually. This represents the presently‑anticipated low and high end of the Company’s base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.

Total Direct Compensation: This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Benefits

• The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

Perks for You

• Competitive salary, overall compensation, and 401(k)
• Work-life balance offerings include:
• Hybrid Work Policy
• Productivity Hours - weekly meeting-free work time
• Summer Fridays
• Work From Anywhere Month
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement

Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [e-mail].

Please review the Job Applicant Privacy Notice.

Company Summary

Revantage, a Blackstone Real Estate portfolio company, is a global corporate services leader headquartered in Chicago. In Pursuit of Better, the company delivers value‑add services and best‑in‑class talent to Blackstone real estate portfolio companies and investments across asset classes including logistics, residential, office, hospitality and retail in North America, Europe, Asia, Australia and New Zealand. From Finance to Technology to Human Resources, Revantage anticipates service needs, hires exceptional talent and enables its business partners to thrive, while fostering a fun and inclusive culture for its team members.