Analyst (Non-Voice)

Hcl-America-Solutions-Inc; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hcl-America-Solutions-Inc in San Diego, CA seeks detail-oriented Moderators / User Study Specialists to guide participants through structured study sessions, collect observational data, and support product development initiatives in an onsite environment.

Responsibilities include leading sessions, recording data, operating study equipment, and maintaining daily study operations. Strong communication and meticulous documentation are essential for success.

Qualifications

• Strong communication and interpersonal skills.
• Excellent attention to detail and documentation skills.
• Ability to follow detailed procedures and protocols consistently.
• Basic computer proficiency and comfort learning new software tools.
• Ability to maintain confidentiality and work with sensitive information.

Responsibilities

• Lead Participant Study Sessions: Welcome and guide participants through the research process, deliver scripted instructions, ensure comfort and protocol compliance.
• Collect and Record Research Data: Capture measurements and study-related information, enter data into systems, verify completeness and accuracy.
• Operate Research Equipment: Prepare, operate and reset equipment between sessions; monitor functionality.
• Support Daily Study Operations: Maintain stations and inventory, follow security procedures, assist with scheduling and reporting.
• Troubleshoot Basic Technical Issues: Perform basic troubleshooting and escalate complex issues as needed.

Skills

Strong communication

Attention to detail

Documentation skills

Confidentiality

Onsite work in San Diego

Education

High school diploma

Job description

Moderator / User Study Specialist
San Diego, CA (Onsite)

About the Role

We are seeking detail-oriented and professional Moderators / User Study Specialists to support a high-profile technology user research program in San Diego, CA. In this role, you will guide participants through structured study sessions, collect observational and measurement data, operate research equipment, and ensure a seamless participant experience while supporting innovative product development initiatives. This position is ideal for individuals with experience in user research, data collection (sensor based), consumer electronics testing, video engineering data collection, laboratory operations, human factors studies, or participant-facing technical environments.

Key Responsibilities

Lead Participant Study Sessions

• Welcome and guide participants through the research process.
• Deliver scripted instructions and study protocols.
• Ensure participant comfort while maintaining protocol compliance.
• Monitor study activities and document observations.

Collect and Record Research Data

• Capture participant measurements (anthropometric) and study-related information accurately.
• Enter data into designated research systems.
• Verify completeness and accuracy of collected information.

Operate Research Equipment

• Prepare, operate, and reset study equipment between sessions.
• Support sensor-based and device interaction data collection activities.
• Monitor equipment functionality throughout sessions.

Support Daily Study Operations

• Maintain organized study stations and equipment inventory.
• Follow security and confidentiality procedures.
• Assist with participant scheduling, session tracking, and operational reporting.

Troubleshoot Basic Technical Issues

• Perform basic troubleshooting of hardware, software, and data collection equipment.
• Escalate complex technical issues to site leadership as required.

Skill Requirements

Required Qualifications

• High school diploma or equivalent.
• 2+ years of experience in customer-facing, research, laboratory, technical support, or operational environments.
• Strong communication and interpersonal skills.
• Excellent attention to detail and documentation skills.
• Ability to follow detailed procedures and protocols consistently.
• Basic computer proficiency and comfort learning new software tools.
• Ability to maintain confidentiality and work with sensitive information.
• Ability to work onsite in San Diego for the duration of the project.

Preferred Qualifications

• Experience supporting user studies, usability testing, research operations, or data collection programs.
• Experience with anthropometric measurements or participant assessments.
• Experience in consumer electronics testing, hardware validation, video engineering data collection, motion capture, sensor-based studies, or human factors research environments.
• Familiarity with macOS, iOS, or technical device troubleshooting.
• Experience handling research equipment or prototype hardware.