Study Facilitation Support Executive

Tata Consultancy Services; Cupertino (CA); On-site; USD 60,000 - 70,000; Full time

Job summary

Apple is seeking a candidate to facilitate and moderate in-person user studies with complex, dynamic protocols. You will gather data from test devices, ensure participant compliance, and provide a high-energy participant experience.

The role involves setting up study sessions, maintaining equipment, and communicating study updates. SSH/terminal skills and data processing help support these activities in Cupertino, CA.

Qualifications

• BS in Computer Science or Human-Computer Interaction (or related major) with 2+ years of experience required.

Responsibilities

• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol.
• Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary.
• Provide a positive, high-energy experience for all participants.
• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues.
• Gather quantitative data from study devices and equipment, validating the fidelity of captured data.
• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise.
• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects.
• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts.
• Set up and break down study session areas daily.
• Oversee study environment setup and communicate maintenance needs accordingly.
• Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics
• Manage user study participant correspondence, recruitment, and scheduling
• Discuss data collection plans, issues and next steps with data consumers
• Proactively work with data consumers to streamline and improve data collection processes
• Assist with basic data processing and visualizations
• Distribute surveys, review, and collect survey responses and other feedback
• Support additional user study data collection efforts
• Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program
• Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

Skills

User studies coordination

Recruitment

Data visualization

Education

BS in Computer Science or Human-Computer Interaction (or related major)

Tools

SSH/terminal

Job description

Job Description

Apple Exp is Preferred

• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol
• Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary
• Provide a positive, high-energy experience for all participants
• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
• Gather quantitative data from study devices and equipment, validating the fidelity of captured data
• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects
• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts
• Set up and break down study session areas daily
• Oversee study environment setup and communicate maintenance needs accordingly
• Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics
• Manage user study participant correspondence, recruitment, and scheduling
• Discuss data collection plans, issues and next steps with data consumers
• Proactively work with data consumers to streamline and improve data collection processes
• Assist with basic data processing and visualizations
• Distribute surveys, review, and collect survey responses and other feedback
• Support additional user study data collection efforts
• Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program
• Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol
• Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary
• Provide a positive, high-energy experience for all participants
• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
• Gather quantitative data from study devices and equipment, validating the fidelity of captured data
• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects
• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts
• Set up and break down study session areas daily
• Oversee study environment setup and communicate maintenance needs accordingly
• Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics
• Manage user study participant correspondence, recruitment, and scheduling
• Discuss data collection plans, issues and next steps with data consumers
• Proactively work with data consumers to streamline and improve data collection processes
• Assist with basic data processing and visualizations
• Distribute surveys, review, and collect survey responses and other feedback
• Support additional user study data collection efforts
• Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program
• Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

Education & Experience

• BS in Computer Science or Human-Computer Interaction (or related major) with 2+ years of experience required .

Salary Range: $60,000-$70,000 a year