Onsite User Study Moderator & Data Collector

HCL Technologies Limited; San Diego (CA); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

HCLTech in San Diego, CA is seeking detail-oriented Moderators / User Study Specialists to support a high-profile technology user research program. You will guide participants through structured study sessions, collect observations and measurements, operate research equipment, and ensure a seamless participant experience.

Ideal candidates have experience in user research, data collection (sensor-based), consumer electronics testing, or lab operations.

Competenze

• High school diploma or equivalent.
• 2+ years of experience in customer-facing, research, laboratory, technical support, or operational environments.
• Strong communication and interpersonal skills.
• Excellent attention to detail and documentation skills.
• Ability to follow detailed procedures and protocols consistently.
• Basic computer proficiency and comfort learning new software tools.
• Ability to maintain confidentiality and work with sensitive information.
• Ability to work onsite in San Diego for the duration of the project.

Mansioni

• Lead Participant Study Sessions.
• Welcome and guide participants through the research process.
• Deliver scripted instructions and study protocols.
• Ensure participant comfort while maintaining protocol compliance.
• Monitor study activities and document observations.
• Collect and Record Research Data.
• Enter data into designated research systems.
• Verify completeness and accuracy of collected information.
• Operate Research Equipment.
• Prepare, operate, and reset study equipment between sessions.
• Support sensor-based and device interaction data collection activities.
• Monitor equipment functionality throughout sessions.
• Support Daily Study Operations.
• Maintain organized study stations and equipment inventory.
• Follow security and confidentiality procedures.
• Assist with participant scheduling, session tracking, and operational reporting.
• Troubleshoot Basic Technical Issues
• Perform basic troubleshooting of hardware, software, and data collection equipment.
• Escalate complex technical issues to site leadership as required.

Conoscenze

Customer-facing experience

Documentation skills

Attention to detail

Onsite San Diego

Communication skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

HCLTech in San Diego, CA is seeking detail-oriented Moderators / User Study Specialists to support a high-profile technology user research program. You will guide participants through structured study sessions, collect observations and measurements, operate research equipment, and ensure a seamless participant experience.

Ideal candidates have experience in user research, data collection (sensor-based), consumer electronics testing, or lab operations.