Analyst, Knowledge Management, HRSS

Jobtailor; Livonia (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Jobtailor is seeking an Analyst to manage the lifecycle of HR knowledge information and improve discoverability across platforms including Workday Help. You will organize, curate, and maintain knowledge assets to ensure accuracy and easy access for HR teams and employees.

You will serve as a technical resource for HR Centers of Excellence, LMS teams, and Communications, collaborating to drive performance improvements and user satisfaction.

Qualifications

• Bachelor’s degree in Knowledge Management, Communications, Human Resources, or an equivalent combination of education and experience.
• 3-5 years of experience in knowledge management, or HR communications.
• Experience managing Workday Help Knowledge Base or similar knowledge platforms.
• Familiarity with knowledge article lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Responsibilities

• The Analyst creates, organizes, and manages the lifecycle of HR knowledge information.
• Focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help.
• Serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

Skills

knowledge management

HR communications

performance improvement

analytical reporting

knowledge article lifecycle best pract

multimedia tools

video editing software

Education

Bachelor's degree in Knowledge Management, Communications, Human Resources, or equivalent

Tools

Workday Help Knowledge Base

Knowledge platforms

PowerPoint

SundaySky

Video editing software

Job description

• The Analyst creates, organizes, and manages the lifecycle of HR knowledge information.
• Focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help.
• Serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

Requirements

• Bachelor’s degree in Knowledge Management, Communications, Human Resources, or an equivalent combination of education and experience.
• 3-5 years of experience in knowledge management, or HR communications.
• Experience managing Workday Help Knowledge Base or similar knowledge platforms.
• Familiarity with knowledge article lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Hard Skills

• knowledge management
• HR communications
• performance improvement
• analytical reporting
• knowledge article lifecycle best practices
• multimedia tools
• video editing software

Soft Skills

• collaboration
• organization
• communication