Analyst II - Business Process & Transactions Expert

1208 FSG - Cybertek Corp.; Plano (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

DXC Technology in the United States is seeking a Wholesaler Support Representative to assist Brighthouse Financial internal and external wholesalers with inquiries about submitted business and existing annuity lines across distribution channels.

You will use resources to assess a situation, maintain proactive communication, and cross-train across franchises. A Series 6 designation is preferred and 3+ years of customer service experience are expected. DXC emphasizes collaboration with flexibility.

Qualifications

• Series 6 designation preferred.
• 3 or more years of customer service experience.
• Superior customer service and communication skills.
• Strong knowledge of Brighthouse Financial procedures and processes.
• Demonstrates problem solving and organizational skills.
• Ability to work well under pressure against strict guidelines.

Responsibilities

• Answers incoming phone calls regarding annuity products from Wholesalers and advisors.
• Discuss all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
• Demonstrates consistent proactive communication with internal and external customers and partners.
• Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information.
• Responds promptly and calmly to changing events and new situations.
• Maintains and builds a rapport and working relationship with Wholesalers.
• Cross-trains across franchises in New Business, Existing Business, and Death Claims in order to load balance inbound calls.
• Performs other duties as required.

Skills

Series 6 designation preferred

Customer service experience

Communication skills

Brighthouse procedures knowledge

Problem solving

Organizational skills

Job description

DXC Technology in the United States is seeking a Wholesaler Support Representative to assist Brighthouse Financial internal and external wholesalers with inquiries about submitted business and existing annuity lines across distribution channels.

You will use resources to assess a situation, maintain proactive communication, and cross-train across franchises. A Series 6 designation is preferred and 3+ years of customer service experience are expected. DXC emphasizes collaboration with flexibility.