Analyst II Business Process Transactions

1208 FSG - Cybertek Corp.; Tulsa (OK); Hybrid; USD 42,000 - 64,000; Full time

Job summary

DXC Technology is seeking a Wholesaler Support Representative to assist internal and external wholesalers with annuity inquiries, provide product guidance, and support multiple distribution channels. You will engage with advisors and wholesalers, ensuring accurate information and timely responses.

The role emphasizes exceptional communication, adherence to procedures, and the ability to adapt to changing market needs while maintaining quality and service standards.

Qualifications

• 3+ years of customer service experience.
• Superior customer service and communication skills.
• Knowledge of Brighthouse Financial procedures and processes.
• Demonstrates problem solving and organizational skills.
• Ability to work well under pressure and meet quality guidelines.

Responsibilities

• Answers incoming phone calls regarding annuity products from Wholesalers and advisors.
• Discuss all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
• Demonstrates proactive communication with internal and external customers and partners.
• Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate information.
• Responds promptly and calmly to changing events and new situations.
• Maintains and builds rapport with Wholesalers.
• Cross-trains across franchises to balance inbound calls.
• Performs other duties as required.

Skills

Customer service

Communication skills

Series 6 designation

Problem solving

Organizational skills

Brighthouse procedures

Job description

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

The primary responsibility of a Wholesaler Support Representative is to support Brighthouse Financial internal and external wholesalers with inquiries concerning newly submitted business, as well as discuss and explain existing annuity business across all distribution channels and products. Wholesaler Services also provides pro‑active and follow‑up outbound calls with wholesalers and/or advisors. An associate in this position is expected to utilize various resources to assess a situation and determine an appropriate course of action.

Principal Responsibilities:

• Answers incoming phone calls regarding annuity products from Wholesalers and advisors.
• Discuss all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
• Demonstrates consistent proactive communication with internal and external customers and partners.
• Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information.
• Responds promptly and calmly to changing events and new situations.
• Maintains and builds a rapport and working relationship with Wholesalers.
• Cross‑trains across franchises in New Business, Existing Business, and Death Claims in order to load balance inbound calls.
• Performs other duties as required.

Knowledge/Skills/Competencies Required:

• Series 6 designation preferred
• 3 or more years of customer service experience
• Superior customer service and communication skills
• Strong knowledge of Brighthouse Financial procedures and processes
• Demonstrates problem solving and organizational skills
• Ability to work well under the pressure of working against strict quality and performance guidelines

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.