ANALYST I

California Child Support Services; Sacramento (CA); Hybrid; USD 43,000 - 70,000; Full time

Job summary

California Child Support Services is seeking a Call Center Analyst in Sacramento to handle incoming calls, perform case management tasks, and support data tracking and reporting. You will assist with quality control, system monitoring, and customer service while acting as a backup to senior analysts.

This is a permanent, full-time position with a telework-friendly hybrid arrangement. The role emphasizes analytical and administrative support within the Department of Child Support Services,

Qualifications

• Analytical, administrative, and program support duties in Call Center operations.
• Experience with data tracking, reporting, quality control, system monitoring, and documentation.

Responsibilities

• Respond to incoming calls and complete case management tasks.
• Support data tracking, reporting, quality control, system monitoring, documentation, training support, and customer service activities.
• Serve as a backup to higher-level analysts.

Skills

Analytical skills

Data tracking

Reporting

Customer service

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-532683

Position #(s): 817-352-5157-XXX

Working Title: Call Center Analyst

Classification: ANALYST I

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 2

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

START ON A NEW JOURNEY TODAY!

The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well‑being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.

DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio‑economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children.

DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR’s LEAP page. Link: Limited Examination and Appointment Program (LEAP) (ca.gov)

For more information about DCSS, visit: https://childsupport.ca.gov/

Job Description And Duties

THIS IS A RE-ADVERTISEMENT. If you previously applied to JC-518364, you do not need to re‑submit your application

Are you an energetic, self‑motivated, creative problem‑solver with attention to detail? If so, we encourage you to apply!

Under the supervision of the Supervisor I, the Analyst I performs a variety of analytical, administrative, and program support duties in support of Call Center operations by responding to incoming calls and completing case management tasks. The incumbent assists with data tracking, reporting, quality control, system monitoring, documentation, training support, and customer service activities. The position serves as a backup to higher‑level analysts, and applies established procedures and guidelines while developing knowledge of Call Center operations.

If this sounds like a positive and exciting opportunity for you, then apply and tell us why. We would love to have you join our team!

You will find additional information about the job in the Duty Statement .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).