SUPERVISOR I

California Child Support Services; Sacramento (CA); Hybrid; USD 86,000 - 107,000; Full time

Job summary

California Department of Child Support Services in Sacramento County seeks a Call Center Supervisor to lead the Call Center 2 team and related customer service operations.

You will supervise day-to-day activities, coordinate with the statewide Call Center platform, and ensure efficient service delivery in a hybrid work environment.

Responsibilities

• Oversees team activities in the Call Center 2, Customer Service Section, Program Support and Customer Service Branch within the Operations Division.

Job description

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

• Job Code #: JC-523633
• Position #(s): 817-352-4800-002
• Working Title: Call Center Supervisor
• Classification: SUPERVISOR I
• Salary: $7,172.00 - $8,910.00. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• # of Positions: 1
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: Permanent, Full Time

Department Information

The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded. DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children. DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR’s LEAP page. Link: Limited Examination and Appointment Program (LEAP) (ca.gov). For more information about DCSS, visit: https://childsupport.ca.gov/

Job Description And Duties

THIS IS A RE-ADVERTISEMENT. If you previously applied and are still interested in the position, no action is required as your application is still being considered. Under the general direction of the Supervisor II, the Supervisor I oversees team activities in the Call Center 2, Customer Service Section, Program Support and Customer Service Branch within the Operations Division. The incumbent is responsible for managing the day-to-day call center operations of staff that are required to support the child support program including all matters as well as the statewide Call Center platform. You will find additional information about the job in the Duty Statement.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.