Technical Business Analyst (Remote)

Signet Jewelers Limited; Akron (OH); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive healthcare, dental, and vision insurance

Generous 401(k) matching

Ample paid time off

Exclusive merchandise discounts

Dynamic Learning & Development programs

Job summary

Signet Jewelers Limited is seeking a Technical Business Analyst IV in Akron, OH. This role serves as a liaison between business stakeholders and technical teams, focused on driving requirements gathering, system analysis, and solution design.

The ideal candidate will have over 5 years of business analysis experience including substantial Salesforce involvement and strong communications skills. Benefits include health insurance, 401(k) matching, ample paid time off, and exclusive discounts.

Qualifications

• 5+ years of experience as a Business Analyst or Technical Business Analyst.
• 3+ years of Salesforce experience, preferably with Service Cloud.
• Experience in creating actionable business and technical requirements.
• Knowledge of cloud platforms and SDLC methodologies.

Responsibilities

• Lead requirements gathering sessions with stakeholders and technical teams.
• Perform system analysis to support solution design and troubleshooting.
• Translate business needs into clear, actionable requirements.
• Support Agile project delivery, user acceptance testing, and release validation.

Skills

Business analysis

Salesforce experience

System integrations

SQL analysis

API validation

Communication skills

Education

Bachelor's degree in Information Systems or related field

Tools

Salesforce

AWS

Azure

SQL

Postman

Job description

Role Overview

The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. This role is responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts.

Key Responsibilities

• Lead requirements gathering sessions with business stakeholders and technical teams


• Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis


• Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams


• Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes


• Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues


• Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities


• Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions


• Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation


• Monitor project progress, communicate risks and issues, and maintain project documentation


• Investigate production issues and coordinate resolution efforts with business and technical teams


• Assist with end-user training, adoption, and post-production support

Key Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience


• 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions


• Experience creating requirements that support both business objectives and technical implementation


• Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies


• Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts


• Strong communication, problem-solving, and stakeholder management skills
  
• Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred


• Experience supporting Salesforce integrations and customer service technologies, preferred


• Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred


• Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred

Benefits and Perks

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment


• Generous 401(k) matching after just one year to help secure your financial future


• Ample paid time off, plus seven holidays to recharge and unwind


• Exclusive discounts on premium merchandise just for you


• Dynamic Learning & Development programs to support your growth


• And more!