Technical Business Analyst (Remote)

Signet Jewelers; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) matching

Paid time off

Employee discounts

Learning & Development

Job summary

Signet Jewelers is seeking a Technical Business Analyst IV to bridge business stakeholders and technical teams, driving requirements, system analysis, solution design, testing, and production support. The ideal candidate has strong Salesforce experience, hands-on SQL, API testing with Postman, and the ability to work with vendors and developers to deliver scalable CCaaS-enabled customer service solutions.

Responsibilities include requirements sessions, detailed system analysis, data flows, SDLC

Qualifications

• Bachelor’s degree or equivalent experience in Information Systems, CS, or Business.
• 5+ years as a Business Analyst/Technical BA.
• Experience with Salesforce, preferably Service Cloud.
• Understanding of APIs, data flows, and SDLC methodologies.
• Experience with CCaaS platforms is a plus.

Responsibilities

• Lead requirements sessions with business stakeholders and technical teams.
• Perform detailed system analysis to support solution design and testing.
• Translate business needs into actionable requirements for developers and testers.
• Analyze system integrations and data flows to assess impact of changes.
• Use SQL to analyze data, validate business rules, and troubleshoot issues.
• Collaborate with Salesforce admins, developers, QA, and vendors to deliver scalable solutions.

Skills

Salesforce experience

SQL

Analytical skills

Stakeholder management

Communication

CCaaS platforms

Education

Bachelor’s degree in Information Systems, Computer Science, or Business

Tools

Postman

Salesforce

Job description

The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. This role is responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts.

The ideal candidate has strong Salesforce experience, excellent analytical skills, and the ability to work effectively with business users, developers, testers, and vendors. Experience with Contact Center as a Service (CCaaS) platforms is a plus.

KEY RESPONSIBILITIES

• Lead requirements gathering sessions with business stakeholders and technical teams
• Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis
• Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams
• Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes
• Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues
• Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities
• Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions
• Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation
• Monitor project progress, communicate risks and issues, and maintain project documentationInvestigate production issues and coordinate resolution efforts with business and technical teams
• Assist with end-user training, adoption, and post-production support

KEY QUALIFICATIONS

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience
• 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions
• Experience creating requirements that support both business objectives and technical implementation
• Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies
• Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
• Strong communication, problem-solving, and stakeholder management skills
• Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred
• Experience supporting Salesforce integrations and customer service technologies, preferred
• Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred
• Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred

BENEFITS AND PERKS

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
• Generous 401(k) matching after just one year to help secure your financial future
• Ample paid time off, plus seven holidays to recharge and unwind
• Exclusive discounts on premium merchandise just for you
• Dynamic Learning & Development programs to support your growth
• And more!