Business Analyst

HCLTech; Washington (District of Columbia); On-site; USD 77,145 - 89,544; Full time

Job summary

HCLTech is seeking a Business Analyst with Salesforce FSC in Washington DC. 100% on-site local candidates preferred.

The BA will bridge business stakeholders, product owners and Salesforce delivery teams within the Phoenix program, translating requirements into FSC-enabled solutions to drive successful outcomes. Role emphasizes collaboration across front-office applications, requirements discovery, and Agile delivery with strong emphasis on documentation, traceability and stakeholder engagement.

Qualifications

• Minimum 5+ years of Business Analysis experience on Salesforce FSC implementations.
• Strong understanding of Salesforce FSC capabilities and related data models.
• Experience coordinating with stakeholders, product owners, architects and delivery teams.

Responsibilities

• Serve as the key link between business stakeholders, Product Owners, Solution Architects and Salesforce delivery teams within the Phoenix program.
• Capture, document and translate requirements into Salesforce FSC solutions that meet business objectives.
• Manage product backlogs, support sprint planning, and ensure alignment to program goals.
• Collaborate with architects and developers to design scalable FSC solutions and perform quality assurance.
• Lead workshops, document BRD/FRS, and drive acceptance criteria and traceability.

Skills

Business Analysis

Stakeholder Management

Agile/Scrum

Requirements Elicitation

UAT Testing

Tools

Salesforce FSC

Job description

Job Title: Business Analyst with Salesforce

Location: Washington DC (100% on site looking for local candidates)

HCLTech is looking for a highly talented and self- motivated Business Analyst with 10 years’ experience and 5 years’ experience with Salesforce FSC. Business Analyst with Salesforce FSC will be key link between business stakeholders, Product Owners, Solution Architects, and Salesforce delivery teams within the Phoenix program. Business Analyst with Salesforce FSC to join HCL Tech in advancing the technological world through innovation and creativity.

Position Title: Business Analyst – Salesforce Financial Services Cloud (FSC)

Role Overview

• The Business Analyst (BA) will serve as the key link between business stakeholders, Product Owners, Solution Architects, and Salesforce delivery teams within the Phoenix program. The role is responsible for understanding business objectives, eliciting and documenting requirements, translating requirements into actionable Salesforce solutions, and ensuring successful delivery of business outcomes across the Financial Services Cloud platform.
• The BA will work across the Front office applications, ensuring the Salesforce FSC solution supports IFC's business processes, customer engagement needs, and operational objectives.

Key Responsibilities

Business Analysis & Requirements Management

Requirement Discovery:

• Conduct stakeholder interviews, workshops, and discovery sessions to understand current and future business processes.
• Gather, analyze, and validate functional and non-functional requirements.
• Identify process improvement opportunities and recommend Salesforce FSC capabilities to address business challenges.
• Document business processes, pain points, data requirements, and future-state workflows.

Requirement Documentation:

• Translate business requirements into Epics, Features, User Stories, Use Cases, Functional Specifications & Acceptance Criteria
• Ensure requirements are Complete, Testable, Traceable, Prioritized & Aligned to business objectives
• Map business requirements to Salesforce Financial Services Cloud features including Relationship Management, Client Engagement, Action Plans, Referral & Case Management, Service Processes & Client Lifecycle Management

Product Backlog & Agile Delivery Support:

• Work with Product Owners to create and maintain product backlogs.
• Prioritize requirements based on business value and program objectives.
• Ensure backlog items are sufficiently refined before sprint planning.
• Participate in Sprint Planning, Daily Scrum Meetings, Backlog Refinement Sessions, Sprint Reviews & Retrospectives
• Provide business context and requirement clarification throughout sprint execution.
• Support estimation activities by collaborating with technical teams and architects.

Release Readiness:

• Ensure stories meet Definition of Ready (DoR).
• Validate completed work against Definition of Done (DoD).
• Support release planning activities.

Solution Analysis

• Partner with Salesforce Solution Architects and Developers to design scalable solutions.
• Evaluate business requirements against standard Salesforce functionality.
• Recommend configuration-first approaches before custom development.

Functional Design Activities:

• Assist in defining Object Models, Business Rules, Data Models, Automation Requirements, Workflow Requirements, Security and Access Requirements

Capability Assessment:

• Analyze whether requirements should be addressed through Standard FSC capabilities, Salesforce Configuration, Declarative Automation, Custom Lightning Components & Integrations

Design Validation:

• Review solution designs to ensure Business requirements are fully covered.
• Enterprise architecture standards are followed.
• User experience expectations are met.

Stakeholder Engagement & Business Partnership:

Business Relationship Management

• Act as the primary point of contact between business stakeholders and delivery teams.
• Manage stakeholder expectations across multiple workstreams.
• Facilitate decision-making and requirement prioritization discussions.

Workshop Facilitation:

• Lead Requirement Workshops, Process Mapping Sessions, Design Reviews
• Solution Walkthroughs, & UAT Workshops

Communication Management:

• Communicate impacts of scope changes.
• Present recommendations and solution options to leadership and stakeholders.
• Create executive-ready business analysis artifacts and presentations.

Process Analysis & Business Transformation:

Current State Assessment

• Document AS-IS processes.
• Identify inefficiencies and bottlenecks.
• Assess impact on business operations.

Future State Design:

• Develop process flows, swimlane diagrams, and business workflows.
• Recommend process standardization and automation opportunities.

Change Impact Analysis:

• Assess impacts of business and technology changes.
• Support organizational change management activities.

Testing, Validation & Quality Assurance:

Test Planning Support

Testing Activities:

• Support System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing & End-to-End Business Validation

Quality Assurance:

• Validate delivered functionality against approved requirements.
• Confirm readiness for production deployment.
• Track and resolve defects with business and technical teams.

Traceability, Governance & Compliance:

• Traceability Management
• Maintain end-to-end traceability covering Business Requirements, Functional Requirements, User Stories, Test Cases & Deployment Deliverables

Documentation Governance:

• Create and maintain Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Story Catalogs, Process Maps, Data Flow Diagrams & Requirement Traceability Matrix (RTM)

Compliance Support:

• Ensure solutions adhere to IFC standards, Program governance requirements, Enterprise architecture guidelines & Data management policies
• The Business Analyst will be responsible for producing and maintaining:

Business Analysis Artifacts:

• Business Requirement Documents (BRD)
• Functional Requirement Specifications (FRS)
• User Stories and Acceptance Criteria
• Process Maps and Workflow Diagrams
• Gap Analysis Documents

Agile Delivery Artifacts:

• Product Backlogs
• Epic and Feature Breakdown
• Requirement Traceability Matrix
• UAT Plans
• Test Cases
• Validation Reports

Salesforce-Specific Artifacts:

• FSC Capability Mapping
• Data Migration Requirements
• Integration Requirement Documents
• Security & Access Requirement Documentation

Required Skills & Experience:

• 5+ years of Business Analysis experience on Salesforce implementations.

Strong understanding of:

• Experience Cloud (formerly Community Cloud)
• Security Model
• Workflow & Automation Concepts

Business Analysis Skills:

• Requirement elicitation and documentation
• Process modeling and workflow design
• Gap analysis

Agile Skills:

• Agile/Scrum/SAFe methodologies
• User Story development
• Sprint planning participation

Key Success Factors:

• The successful Salesforce FSC Business Analyst will:
• Drive clear alignment between business objectives and Salesforce solutions.
• Maximize use of Salesforce FSC standard capabilities before customization.
• Ensure high-quality, traceable requirements throughout delivery.
• Effectively manage stakeholders across multiple Phoenix workstreams.
• Support successful program releases through strong analysis, testing, and governance practices.
• Enable business transformation across Relationship Management, Project Processing, and External Portal capabilities.

Pay Range Minimum: 56hr

Pay Range Maximum: 65hr

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.