Analyst, Application Technology

Flex; Salt Lake City (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Flex in Salt Lake City, UT is seeking an Analyst, Application Technology to join our ERP and data-analytics teams. You will manage incidents, perform root-cause analysis, and design fixes across our Baan V ERP environment, MES integrations, and reporting systems.

You will work with regional and corporate teams, develop SQL queries and reports in SSRS/Tableau, and participate in on-call rotations to ensure continuous operations.

Qualifications

• Bachelor’s degree in computer science, engineering or related field.
• Minimum 5 years of experience with Baan V ERP.
• Strong English communication skills.

Responsibilities

• Self-assign incidents in ServiceNow and resolve them.
• Provide excellent customer service and document actions.
• Drive root-cause analysis and implement corrective actions.
• Collaborate with regional and corporate teams on ERP and reporting initiatives.
• Develop and maintain SQL queries and BI reports (SSRS, Tableau).

Skills

Advanced SQL

BI reporting

Baan V ERP knowledge

English communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

SSRS

Tableau

ServiceNow

Job description

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Analyst, Application Technology

Will be based in Salt Lake City, UT reporting to the ERP Manager.

What A Typical Day Looks Like:

• Self-assign incidents in service now and follow up until resolution.
• Provide excellent customer service.
• Document symptom, action, resolution, corrective and preventive actions.
• Attend incidents on FIFO-basis. Expedite resolution based on priority and business impact.
• Comply with company stablished SLA and ensure MTTR.
• Engage different regional and corporate teams to assure incident resolution.
• Collaborate with regional and corporate teams on recurrent audit and access reviews.
• Collaborate with regional and corporate teams on corporate-driven initiatives.
• Provide incident-based user training to avoid recurrent incidents related to training.
• Drive root cause analysis on repetitive incidents. Design, implement, test, and deploy corrective actions.
• Support and troubleshoot system integrations between proprietary ERP, in-house-developed MES, customer platforms, APIs, EDI translators, SFTP and external business partners.
• Attend CFT meetings.
• Attend customer-facing meetings.
• Intake new business requirements based on Flex's corporate
• Design, implement in test environment solutions that fit the business needs.
• Engage regional and corporate resources thru their stablished process to request developments.
• Receive business sign-off of new solutions and deploy to production per stablished change process.
• Provide weekly status to top management of ongoing projects.
• Collaborate with local MES team to develop new system integrations
• Develop, maintain, complex SQL queries and stored procedures (on both PL-SQL and T/SQL technologies) (CTEs, partitioning, window functions, subqueries, multi-table joins, advance database design).
• Maintain a local database / data lake used for reporting (creating, maintaining, decommissioning tables and stored procedures).
• Develop, document, test, and deploy reports (using SSRS, Tableau) per standard practices.
• Be part of on-call rotation (one weekend per team member). Be reachable, attend escalation and line down situations when on call.
• Typically requires a minimum of 6 years of related experience.

The experience we're looking to add to the Team:

• Typically requires a Bachelor’s degree (or equivalent experience) in computer, engineering, or equivalent fields.
• Typically requires a minimum of 5 years of related experience in Baan V ERP.
• Knowledge of Flex operational processes, manufacturing execution workflows, and supply chain systems preferred.
• Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.
• Proficient English (read, write, speak) skills.
• Advance Baan V ERP Skills. Be familiar with Flex's Baan database schema.
• Advanced SQL skills.

Nice to haves:

• Project Management experience
• Strong EDI skill set

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).