Application Technology Analyst

Flex; West Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Flex is the diversified manufacturing partner that helps brands design, build and deliver innovative products. The Analyst, Application Technology in West Columbia, SC reports to the Director, IT and provides technical administration and implementations for one or more applications, aligning IT services with business needs.

The role emphasizes stability, design, installation and setup of applications, ITIL compliance, and knowledge sharing across the team to support SpinCo initiatives and

Qualifications

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Typically requires a minimum of 4 years of related experience.
• Demonstrates advanced functional and technical skills and basic people and/or process management skills.
• Demonstrates advanced/thorough knowledge of the function and Flex business.
• Demonstrates knowledge of multiple functional technologies/processes, industries or functions.

Responsibilities

• Diligently manage and coordinate projects to ensure proper design and solution.
• Participate in strategic planning and development of the enterprise architecture.
• Define, design, implement and hold up infrastructure & application solutions.
• Prepare SOPs for day-to-day maintenance of applications and underlying systems.
• Ensure knowledge pertaining to new implementations and technologies is shared with the team.
• Ensure monitoring and controls are in place to ensure stability of the solutions and incidents.
• Establish clear communication channels with customers, peers and cross-functional teams.
• Adhere to SLAs and conduct timely reviews with stakeholders.
• Ensure backups and retention policies to minimize data loss.
• Investigate root cause and drive corrective/preventive actions to improve MTBF.
• Ensure systems comply with security and compliance requirements.
• Propose system enhancements to improve performance and reliability.
• Make final resolutions on administrative/operational matters and meet goals.
• Set goals on operation success and contribute to policy development.
• Maintain budgets, schedules, and performance requirements.
• Work with EIS to train the team on new/updated solutions.

Education

Bachelor’s degree or equivalent experience

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

The “Analyst, Application Technology ” will be based in West Columbia, SC reporting to the Director, IT. In charge of providing technical administrative and implementations holds up for one or more applications. Ensuring ITIL practices are followed diligently at all times. EIS implementation solutions, designed around the web. Methods product and align the IT services provided with the needs of the Business. While the primary focus is on the stability of the systems, architecting, design, installation and setup of the application/s are other core controls for this role

What a typical day looks like:

• Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution.
• Participate in strategic planning and development of the enterprise architecture.
• Define, design, implement and holds up infrastructure & application solutions.
• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Ensure knowledge pertaining to new implementations and technologies are adequately divided into the team.
• Ensure adequate monitoring and controls are in place to ensure stability of the solutions, Service-Now incidents and Baan.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Adherence to Service level acceptance accord with the Business. Ensure timely reviews with stakeholders.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Ensure minimum ‘MTTR (Mean time to Repair)’ while fixing problems. Follow-up with proper root cause investigation, corrective & preventive actions with an aim to increase ‘MTBF (Mean time between failures)’.
• Ensure compliance of the systems w.r.t security and compliance requirements.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Make final resolutions on administrative or operational matters and ensure operations’ effective achievement of goals.
• Review goals to set on success of operation, involved developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.
• Participate in strategic planning and development of the enterprise architecture.
• Work with EIS to hold up the team in order to ensure the knowledgebase built and managed as well as the team who holds up is trained on new and updated solutions.

What we’re looking to add to our team:

• Typically requires a Bachelor’s degree or equivalent experience and training, Computer, engineering or administrative or equivalent.
• Typically requires a minimum of 4 years of related experience.
• Demonstrates advanced functional and technical skills and basic people and/or process management skills.
• Demonstrates advanced/ thorough knowledge of the function and Flex business.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and comprehension of connections of such processes at the site.

SS26

EA42

CA47

AA01

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).