MES Analyst

Flex; Buffalo Grove (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Flex is seeking a MES Analyst in Buffalo Grove, IL to provide operational support for Manufacturing Execution Systems and related integrations. You will handle incident resolution, troubleshooting, and change management following ITIL practices.

The ideal candidate has strong SQL skills, hands-on MES experience in regulated environments, and the ability to work cross-functionally with systems architecture and manufacturing teams at Flex.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 4+ years in application support or IT operations with mandatory MES support experience.
• Strong SQL skills for troubleshooting and data analysis.
• Familiarity with Windows Server environments and network basics.
• Understanding of integration concepts (REST APIs, Message Brokers).
• Experience with ITIL framework (Incident, Problem, Change Management).

Responsibilities

• Provide Level 2 and Level 3 support for MES applications and integrations.
• Troubleshoot and resolve incidents, escalating to vendors or internal teams when necessary.
• Perform SQL queries to analyze data, troubleshoot issues, and validate fixes.
• Support reporting and data integrity checks.
• Follow Incident, Problem, and Change Management processes.
• Document root cause analysis and maintain accurate ticket records.
• Perform routine health checks and ensure system availability.
• Apply patches, updates, and configuration changes under controlled processes.
• Ensure all activities comply with GxP, FDA, and internal quality standards.
• Maintain SOPs, work instructions, and system documentation.

Skills

SQL skills

ITIL

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Tools

Windows Server

REST APIs

Message Brokers

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a MES Analyst located in Buffalo Grove, IL.

Reporting to the Systems Architecture Manager, the MES Analyst will provideoperational supportfor Manufacturing Execution Systems (MES) and related integrations. This role is responsible forincident resolution, troubleshooting, and change managementfollowingITIL best practices. The ideal candidate will have strongSQL skills, hands-on experience supportingMES platforms, and the ability to work in regulated environments.

What a typical day looks like:

• ProvideLevel 2 and level3 supportfor MES applications and integrations.
• Troubleshoot and resolve incidents, escalating to vendors or internal teams when necessary.
• PerformSQL queriesto analyze data, troubleshoot issues, and validate fixes.
• Support reporting and data integrity checks.
• FollowIncident, Problem, and Change Managementprocesses.
• Document root cause analysis and maintain accurate ticket records.
• Perform routine health checks and ensure system availability.
• Apply patches, updates, and configuration changes under controlled processes.
• Ensure all activities comply withGxP, FDA, and internal quality standards.
• Maintain SOPs, work instructions, and system documentation.

The experience we’re looking to add to our team:

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 4+ years inapplication supportorIT operations, withmandatory MES support experience.
• StrongSQL skillsfor troubleshooting and data analysis.
• Familiarity withWindows Server environmentsandnetwork basics.
• Understandingofintegration concepts(Rest APIs, Message Brokers).
• Experience withITIL framework(Incident, Problem, Change Management)

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).