Amway Grand Plaza Banquet Server - On Call

AHC Hospitality; Grand Rapids (MI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Discounted downtown parking

Free employee meals

DailyPay

Hotel discounts

Restaurant discounts

Job summary

AHC Hospitality is seeking an Amway Grand Plaza Banquet Server for on-call events in Grand Rapids, MI. You will set up event spaces, serve food and beverages, and ensure exceptional service in line with hotel standards.

This role requires weekend availability and includes perks such as discounted downtown parking, free employee meals, DailyPay, and hotel/restaurant discounts.

Qualifications

• High school diploma or GED required
• Related experience and/or training is preferred
• MUST have some restaurant/banquet experience
• ServSafe Certification preferred

Responsibilities

• Provide banquet service as required, based on the nature of the event.
• Set up and break down event spaces efficiently.
• Understand menu items and ingredients, including allergy information and special meal requests.
• Strive to exceed guest satisfaction through exceptional service.
• Perform daily cleaning duties and side work with attention to detail.
• Arrive on time for scheduled shifts and adhere to attendance policies.
• Participate in department meetings and maintain open communication with management and staff.
• Maintain a positive, courteous attitude while collaborating effectively with team members.
• Present a professional appearance in complete uniform, including proper footwear.
• Address guest concerns and departmental issues promptly.
• Keep work areas clean and organized.
• Follow AHC safety standards and hotel green policies.
• Perform any additional responsibilities as assigned by Banquet Management.
• This position requires weekend work, as it is essential to the role. If you are unable to work weekends (Saturday and Sundays) you would not be eligible for this position.

Skills

Communication

Attention to Detail

Teamwork

Time Management

Problem-Solving

Adaptability

Food Knowledge

Stamina

Appearance

Education

High School Diploma or GED

Related experience

Restaurant/Banquet experience

ServSafe Certification

Job description

Amway Grand Plaza Banquet Server - On Call

#733

Grand Rapids, Michigan, United States Amway Grand Plaza On Call

Job Location

Amway Grand Plaza

Pay Range

$2.65/hour + Tips

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is an on-call position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

SUMMARY

Banquet Servers are crucial to the success of catered events at the Amway Grand Plaza Hotel. Their primary responsibility is to provide exceptional service while upholding the high standards of AHC. This role involves setting up event spaces, serving food and beverages, and ensuring that every guest receives quality service. By fostering a collaborative team environment, Banquet Servers contribute to a welcoming atmosphere that enhances the overall guest experience through attentive and courteous interactions.

ESSENTIAL FUNCTIONS

• Provide banquet service as required, based on the nature of the event.
• Set up and break down event spaces efficiently.
• Understand menu items and ingredients, including allergy information and special meal requests.
• Strive to exceed guest satisfaction through exceptional service.
• Perform daily cleaning duties and side work with attention to detail.
• Arrive on time for scheduled shifts and adhere to attendance policies.
• Participate in department meetings and maintain open communication with management and staff.
• Maintain a positive, courteous attitude while collaborating effectively with team members.
• Present a professional appearance in complete uniform, including proper footwear.
• Address guest concerns and departmental issues promptly.
• Keep work areas clean and organized.
• Follow AHC safety standards and hotel green policies.
• Perform any additional responsibilities as assigned by Banquet Management.
• This position requires weekend work, as it is essential to the role. If you are unable to work weekends (Saturday and Sundays) you would not be eligible for this position.

REQUIRED SKILLS

• Communication Skills: Ability to communicate clearly and effectively with guests, team members, and management.
• Attention to Detail: Keen eye for detail to ensure accuracy in service and presentation.
• Teamwork: Ability to work collaboratively in a team environment, supporting colleagues and fostering a positive atmosphere.
• Time Management: Efficiently manage time and prioritize tasks to ensure smooth event operations.
• Problem-Solving Skills: Capability to address and resolve guest concerns or issues promptly and professionally.
• Adaptability: Flexibility to adjust to changing situations and requirements based on the nature of events.
• Knowledge of Food and Beverage: Familiarity with menu items, ingredients, and special dietary needs to provide informed service.
• Physical Stamina: Ability to stand for extended periods, lift heavy items, and perform physical tasks associated with event service.
• Professional Appearance: Maintain a neat and professional appearance in accordance with company standards.

EDUCATION & EXPERIENCE

• High school diploma or GED required
• Related experience and/or training is preferred
• MUST have some restaurant/banquet experience
• ServSafe Certification preferred

PHYSICAL REQUIREMENTS

• Standing and Walking: Regularly required to stand and walk for extended periods during events.
• Manual Dexterity: Must use hands and fingers to handle, feel, and serve food and beverages.
• Reaching: Frequently required to reach with hands and arms to set up and serve.
• Communication: Regularly required to talk and hear effectively, as well as taste and smell to ensure food quality.
• Mobility: Occasionally required to sit, stoop, kneel, crouch, or crawl when needed for specific tasks.
• Lifting: Must regularly lift and/or move items weighing up to 40 pounds.
• Vision: Specific vision abilities needed include close vision, distance vision, and peripheral vision for accurate service and safety