AC Hotel by Marriott Bartender

Ac-Hotel; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Discounted downtown parking

Free employee meals

DailyPay

Hotel and restaurant discounts

Job summary

AC Hotel Grand Rapids Downtown is seeking a part-time bartender to support daily bar and restaurant operations. You will manage counter, table and bar service, assist with food running and keep accurate logbooks while providing exceptional guest experiences.

The role requires knowledge of wine, beer and spirits, as well as strong communication and teamwork. Attendance, flexibility for nights/weekends, and adherence to safety standards are essential.

Qualifications

• Must have Safe Alcohol Training or be willing to obtain credentials.
• Strong communication and teamwork skills are required.
• Ability to work calmly and effectively under pressure.
• Problem solving abilities and organizational skills.
• Knowledge of food and beverage service practices required.

Responsibilities

• Serve guests at counter, bar and tables, including food running and deliveries.
• Maintain timely and accurate bar and service operations.
• Assist Lead Bartender with weekly specials and features.
• Ensure bar cleanliness and daily setup/breakdown per checklists.
• Follow Marriott QA Steps of Service and hotel safety standards.
• Take direction and communicate with staff and management.
• Provide excellent guest service and upsell to increase guest satisfaction.

Skills

Safe Alcohol Training

Teamwork

Professional communication

Under pressure

Problem solving

Food and beverage knowledge

Education

High school diploma or GED

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a part-time position requiring open availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

SUMMARY:

This position is responsible for fulfilling the daily operations of the restaurant including table and bar maintenance, guest satisfaction and as well back of house duties that include side work. This associate must follow the expectations of AC Hotel Grand Rapids Downtown and that of Marriott Quality Assurance Standards along with guest service standards.

ESSENTIAL FUNCTIONS:

• Restaurant service includes counter service, food running, table service, and deliveries
• Manages time wisely to complete daily tasks
• Communicates needs and ordering to Lead Bartender
• Timely and accurate service bar ticket times
• Knowledgeable about trends and drinking culture
• Assists Lead Bartender with weekly specials and features
• Have a vast knowledge of wine, sprits, and beer
• Be excited to share knowledge with team members to ensure ticket averages are high
• Maintain bar cleanliness
• Maintain daily set up and/or breakdown of the bar by following daily checklists
• Know each menu item and its ingredients. Be knowledgeable of bar specials and 86'd items
• Be aware of events in the area
• Be able to give suggestions to our guests
• Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
• Strives to exceed guest satisfaction and looks for ways to provide the best possible service
• Understands all facets of job responsibilities and displays the skills necessary to complete tasks
• Complete daily cleaning duties and side work tasks, takes pride in their work
• Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
• Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
• Displays a positive courteous and polite attitude, works well with others
• Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed with griffin pin and name tag
• Be knowledgeable of Marriott QA Steps of Service and display these in each interaction with guests
• Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
• Utilize time well and is productive throughout the entire shift while meeting department standards
• Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
• Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
• Follow the AHC safety standards of our hotel

REQUIRED SKILLS:

• Safe Alcohol Training or willingness to obtain credentials
• Understanding and knowledge of safety, sanitation and food handling procedures.
• Previous bartending experience preferred.
• Professional communication skills are required.
• Ability to take direction.
• Ability to work in a team environment.
• Ability to work calmly and effectively under pressure.
• Must have problem solving abilities, be self-motivated and organized.
• Commitment to quality service, and food and beverage knowledge.
• Must be able to work nights, weekends and some holidays.
• Must be able to speak, read and understand basic directions.
• Solid knowledge and engagement with local area for trends and events

EDUCATION & EXPERIENCE:

• Must have previous bartending experience
• High school diploma or GED; related experience and/or training

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate:

• Is regularly required to stand and walk
• Is required to use hands and fingers to handle or feel objects
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear; taste or smell
• Is occasionally required to sit and stoop; kneel, crouch, or crawl
• Must occasionally lift and/or move up to 40 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

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