AMS Partner Portfolio Lead — Remote Co-Sell & Execution

Tech Sales Jobs; United States; Remote; USD 149,000 - 261,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks an AMS Partner Portfolio Excellence Lead to own the day-to-day management of the partner portfolio and drive co-sell aligned opportunities. You will coordinate across AMS sales, services, delivery, and GPC to ensure pipeline health, capacity, and optimal partner investments.

You will lead partner business reviews, translate data into actions, and maintain executive-level governance while enabling demand signals for portfolio optimization.

Qualifications

• Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment.
• Experience working with account teams and partners to develop, qualify, advance, and govern partner-attached opportunities.
• Strong commercial and financial acumen, including pipeline management, investment allocation, capacity planning, forecasting, utilization, and return-on-investment analysis.
• Proven ability to synthesize portfolio data into clear recommendations, trade-offs, and executive decisions.
• Experience leading partner business reviews, account planning cadences, pipeline inspections, and cross-functional action tracking.
• Ability to coordinate across sales, delivery, operations, finance, customer success, GPC, and partner stakeholders to align portfolio execution with partner enablement and readiness activities in a matrixed environment.
• Strong understanding of the handoff between co-sell execution, contracting, capacity confirmation, delivery readiness, and post-sale governance.
• Excellent stakeholder management, communication, facilitation, and problem-solving skills.
• Demonstrated operational rigor, including maintaining accurate forecasts, portfolio records, decision logs, and follow-through on commitments.
• Knowledge of, or ability to rapidly develop proficiency in, ServiceNow’s platform, products, customer lifecycle, and partner ecosystem.
• Ability to operate across multiple AMS markets, balance competing priorities, and make progress through ambiguity.
• 6-8 years of relevant experience in partner management, sales operations, portfolio management, services strategy, or a related commercial role.
• Preferred qualifications: experience with partner investment, capacity commitment, co-sell, or services funding models.

Responsibilities

• Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities.
• Work with Services Sales Executives to build and maintain an integrated view of AMS partner-influenced pipeline, Partner allocations, committed capacity, utilization, delivery demand, and portfolio risks.
• Partner with AMS sales and account teams to identify partner-suitable opportunities, clarify partner value, and mobilize the right internal and partner stakeholders.
• Partner closely with GPC and geo partner sales teams to ensure partners have the enablement, capability signals, and ecosystem readiness needed to support CEG portfolio execution, while maintaining clear ownership boundaries between CEG delivery excellence and GPC partner enablement.
• Apply global commercial governance and account planning frameworks to AMS opportunities and partner relationships.
• Lead AMS partner business reviews, translating portfolio data into decisions, actions, owners, and follow-through rather than status reporting alone.
• Provide the AMS demand signal to Global Partner Portfolio Management so capacity and investment commitments are allocated where account and customer needs are strongest.
• Coordinate with Field Partner Operations to validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy.
• Coordinate with Partner Delivery leadership to check delivery capability, quality history, staffing readiness, and governance requirements before partner handoff, while leaving delivery readiness approval with the accountable Delivery Director.
• Remove commercial and operational blockers that slow partner co-sell execution, escalating material issues when required.
• Ensure portfolio decisions consider expected customer benefit, delivery fit, capability, and return on investment, not only available funding or capacity.
• Support joint account planning, partner opportunity reviews, pipeline inspections, and executive sponsorship for priority partner pursuits.
• Maintain clear portfolio documentation, decision logs, action tracking, and executive reporting for AMS leadership and global stakeholders.
• Identify opportunities to improve portfolio segmentation, opportunity routing, co-sell processes, analytics, and partner business review effectiveness.

Skills

Partner portfolio management

Co-sell execution

Sales operations

Partner strategy

Commercial operations

Executive decision making

Partner business reviews

Cross-functional collaboration

Stakeholder management

Forecasting & portfolio health

ServiceNow ecosystem knowledge

Ambiguity handling

Experience (6-8y)

Tools

CRM systems

Forecasting tools

Dashboarding tools

Executive reporting tools

Job description

ServiceNow seeks an AMS Partner Portfolio Excellence Lead to own the day-to-day management of the partner portfolio and drive co-sell aligned opportunities. You will coordinate across AMS sales, services, delivery, and GPC to ensure pipeline health, capacity, and optimal partner investments.

You will lead partner business reviews, translate data into actions, and maintain executive-level governance while enabling demand signals for portfolio optimization.