AMS Partner Portfolio Lead — Co-Sell & Delivery

Servicenow; New York (NY); On-site; USD 149,000 - 261,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a CEG AMS Partner Portfolio Excellence Lead to own the AMS partner portfolio and co-sell motion, aligning partners to qualified opportunities and translating demand into portfolio requirements.

You will collaborate with AMS sales, services, delivery, operations, finance, GPC, and partner teams to drive pipeline, capacity, and ROI, ensuring governance and clear ownership boundaries across the organization.

Qualifications

• Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment.

Responsibilities

• Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities.
• Work with Services Sales Executives to build and maintain an integrated view of AMS partner-influenced pipeline, Partner allocations, committed capacity, utilization, delivery demand, and portfolio risks.
• Partner with AMS sales and account teams to identify partner-suitable opportunities, clarify partner value, and mobilize the right internal and partner stakeholders.
• Partner closely with GPC and geo partner sales teams to ensure partners have the enablement, capability signals, and ecosystem readiness needed to support CEG portfolio execution, while maintaining clear ownership boundaries between CEG delivery excellence and GPC partner enablement.
• Apply global commercial governance and account planning frameworks to AMS opportunities and partner relationships.
• Lead AMS partner business reviews, translating portfolio data into decisions, actions, owners, and follow-through rather than status reporting alone.
• Provide the AMS demand signal to Global Partner Portfolio Management so capacity and investment commitments are allocated where account and customer needs are strongest.
• Coordinate with Field Partner Operations to validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy.
• Coordinate with Partner Delivery leadership to check delivery capability, quality history, staffing readiness, and governance requirements before partner handoff, while leaving delivery readiness approval with the accountable Delivery Director.
• Remove commercial and operational blockers that slow partner co-sell execution, escalating material issues when required.
• Ensure portfolio decisions consider expected customer benefit, delivery fit, capability, and return on investment, not only available funding or capacity.
• Support joint account planning, partner opportunity reviews, pipeline inspections, and executive sponsorship for priority partner pursuits.
• Maintain clear portfolio documentation, decision logs, action tracking, and executive reporting for AMS leadership and global stakeholders.
• Identify opportunities to improve portfolio segmentation, opportunity routing, co-sell processes, analytics, and partner business review effectiveness.

Skills

Partner portfolio management

Co-sell execution

Services sales operations

Partner strategy

Commercial operations

Portfolio data synthesis

Executive reporting

Cross-functional coordination

Delivery readiness

CRM and analytics

Tools

CRM

Pipeline analytics

Forecasting

Dashboarding

Executive reporting tools

Job description

ServiceNow seeks a CEG AMS Partner Portfolio Excellence Lead to own the AMS partner portfolio and co-sell motion, aligning partners to qualified opportunities and translating demand into portfolio requirements.

You will collaborate with AMS sales, services, delivery, operations, finance, GPC, and partner teams to drive pipeline, capacity, and ROI, ensuring governance and clear ownership boundaries across the organization.