AMR Deployment Engineer & Technical Support

Ati Robotics; Detroit (MI); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Ati Robotics in Michigan seeks a hands-on Engineer – Service & Support to deploy, integrate, commission, and troubleshoot AMR solutions at customer facilities across the United States. You will work with Sales, Product, and Engineering teams to ensure deployments meet performance targets.

You will diagnose hardware and software issues, provide on-site and remote support, train customers on AMR operation, and contribute to technical reports and guides.

Formación

• 3+ years of experience in robotics, systems integration, field service engineering, or industrial automation.
• Must be a U.S. Citizen.
• Hands-on experience with AMRs, AGVs, or industrial robotic systems.
• Proficiency in Linux, Python, and C/C++.
• Knowledge of embedded systems, firmware, sensor integration, and hardware-software troubleshooting.
• Familiarity with SLAM-based navigation, robot localization, fleet management, and industrial communication protocols.
• Strong diagnostic, problem-solving, and customer communication skills.
• Willingness to travel frequently across the U.S., with occasional travel to Canada and Mexico.

Responsabilidades

• Install, configure, test, and commission AMRs at customer sites.
• Assess customer workflows and facility layouts to support solution design and deployment planning.
• Validate robot navigation, fleet coordination, and system performance.
• Diagnose hardware, software, firmware, and integration issues using system logs and diagnostic tools.
• Perform root-cause analysis, firmware updates, sensor calibration, and system testing.
• Use Python, C/C++, and Linux-based tools for debugging and performance validation.
• Provide on-site and remote support during deployments, ramp-up, and ongoing operations.
• Conduct technical demonstrations and train customers on AMR operation and basic troubleshooting.
• Collaborate with Sales, Product, and Engineering teams to resolve issues and improve system reliability.
• Maintain service reports, troubleshooting guides, and technical documentation.
• Travel frequently across the U.S., with occasional customer visits to Canada and Mexico.

Conocimientos

Robotics systems integration

Field service engineering

Customer communication

Diagnostics

Linux

Python

C/C++

SLAM navigation

Fleet management

Hardware-software troubleshooting

Herramientas

Jira

Confluence

Descripción del empleo

Ati Robotics in Michigan seeks a hands-on Engineer – Service & Support to deploy, integrate, commission, and troubleshoot AMR solutions at customer facilities across the United States. You will work with Sales, Product, and Engineering teams to ensure deployments meet performance targets.

You will diagnose hardware and software issues, provide on-site and remote support, train customers on AMR operation, and contribute to technical reports and guides.