AMR Communications Specialist

Global Medical Response; Aiea (HI); Hybrid; USD 27,731 - 39,495; Full time

Job summary

Global Medical Response is seeking a full-time Communications Specialist based in Aiea, Hawaii, with a starting hourly rate of $24.40. The ideal candidate will respond to emergency and non-emergency calls, assign and route transportation requests while ensuring exceptional communication and support.

The role includes monitoring calls, collaborating with health personnel, and requires a high school diploma or equivalent. Varied shifts, including day and night, are available.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in dispatch or customer service is preferred.

Responsibilities

• Monitor and respond to emergency and non-emergency calls.
• Assign and route transportation requests.
• Document communications and escalate issues as necessary.
• Collaborate with health and public safety personnel.

Skills

Call handling

Customer service

Multitasking

Time management

Education

High school diploma or equivalent (GED)

Job description

IMMEDIATE HIRING! COMMUNICATIONS SPECIALIST!!

FULL-TIME OPPORTUNITY!!

Starting hourly rate $24.40 per hour!!

We're hiring a Communications Specialist who will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Communications Specialists will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes and properly identify and escalate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Communications Specialists will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Communications Specialist will demonstrate organization, multitasking and time management skills.
• Varied shifts-Day and Night

Minimum Required Qualifications

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.