AMR Communications Specialist

Rural Metro Fire Department; Aiea (HI); On-site; USD 27,731 - 39,495; Full time

Job summary

The Rural Metro Fire Department is immediately hiring a Communications Specialist in Aiea, Hawaii. In this full-time opportunity, you will respond to emergency and non-emergency calls for ambulance and transportation services, providing vital communication for customer support.

Ideal candidates should have a high school diploma and some experience in customer service or dispatch roles. Starting hourly rate is $24.40.

Qualifications

• Strong communication skills are essential for responding to calls.
• Experience in customer service or dispatch roles preferred.

Responsibilities

• Respond and monitor calls and emails for services.
• Schedule and route transportation requests efficiently.
• Document communications accurately and escalate issues.

Skills

Customer support

Communication skills

Multitasking

Education

High school diploma or equivalent (GED)

Job description

IMMEDIATE HIRING! COMMUNICATIONS SPECIALIST!!

FULL-TIME OPPORTUNITY!!

Starting hourly rate $24.40 per hour!!

We’re hiring a Communications Specialist who will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests using appropriate methods.
• Clearly document communications following protocols and processes and properly identify and escalation issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Work collaboratively and in a professional manner with all allied health and public safety personnel as well as coworkers.
• Demonstrate organization, multitasking and time-management skills.
• Work varied shifts – day and night.

Minimum Required Qualifications

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.