Manager AMS Operations

012 NiSource Corporate Services Co; Columbus (OH); On-site; USD 133,000 - 200,000; Full time

Job summary

NiSource is seeking a Manager of Advanced Metering Systems Operations in Columbus, OH. You will lead the operation and long-term management of AMI, MDMS, meter applications, and related technologies, ensuring timely meter reads and billing determinants alignment with schedules and customer needs.

You will oversee performance metrics, drive process standardization, coordinate with Finance, IT, Billing, Regulatory, and other stakeholders, and manage a team of employees and contractors to achieve

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 4–6 years experience in utility operations or related field.
• Experience leading teams and coordinating cross-functional projects.
• Knowledge of AMI, MDMS, meter-reading technologies, and related interfaces.

Responsibilities

• Lead the daily operation, performance, and long-term management of AMI, MDMS, and metering systems to ensure reliable meter-read delivery and data interfaces.
• Monitor system health, troubleshoot issues, escalate when needed, and implement remediation and process improvements.
• Oversee software/firmware changes, configuration, and equipment updates across AMI and Meter-to-Cash platforms.
• Develop and track operational metrics, drive continuous improvement, and ensure regulatory and financial controls.

Education

Bachelor's Degree in Engineering, Information Systems, Computer Science, Business, or related discipline

Job description

Job Title: Manager Advanced Metering Systems Operations Location: Columbus, OH

Summary

The Manager, Advanced Metering Systems Operations is responsible for leading the operational performance, reliability, and continuous improvement of advanced metering systems and associated Meter-to-Cash processes. This position oversees the coordination, configuration, testing, monitoring, and long-term management of Advanced Metering Infrastructure (AMI), meter applications, Meter Data Management Systems (MDMS), and supporting technologies. The Manager ensures the accurate and timely delivery of meter reads and billing determinants to downstream customer and billing systems while driving operational excellence, customer focus, regulatory compliance, financial stewardship, and process consistency. This position leads employees, contractors, and cross-functional partners to resolve system and operational issues, implement technology and process changes, and improve the end-to-end meter-to-bill experience.

Essential Functions

Lead the daily operation, performance, and long-term management of AMI, MDMS, meter applications, field-area networks, and associated metering technologies, ensuring system batch processes, meter-read delivery, and data interfaces operate successfully. Ensure the accurate, complete, and timely delivery of meter reads and billing determinants to customer and billing systems in alignment with established billing schedules, customer transaction requirements, and operational goals. Oversee system health monitoring, issue identification, troubleshooting, escalation, and remediation, including AMI alerts and alarms, no-read and orphan reports, validation exceptions, network performance, trouble tickets, and meter or equipment failures. Direct the technical review, testing, approval, and implementation of software, firmware, configuration, and equipment changes across AMI, MDMS, metering systems, and related Meter-to-Cash technologies. Lead continuous-improvement initiatives that strengthen operational performance, process standardization, functional consistency, data quality, and the customer experience across advanced metering and Meter-to-Cash processes. Establish, monitor, and report key operational and customer performance measures, identifying trends, risks, failures, backlogs, and improvement opportunities and developing corrective action plans when performance does not meet expectations. Build and maintain effective cross-functional partnerships with Billing, Customer Operations, Field Operations, Information Technology, Regulatory, Finance, Legal, Supply Chain, Data Analytics, and other stakeholders to resolve issues and successfully implement operational changes. Coordinate field remediation and equipment-support activities, including working with field operations leaders to assign on-site work and managing vendor repair, replacement, and return-material-authorization processes. Provide operational expertise and supporting information for regulatory proceedings, audits, compliance activities, and internal controls, including applicable Sarbanes-Oxley requirements and utility rules, standards, policies, and procedures. Lead projects, technology implementations, process changes, and other transformation initiatives, ensuring work is completed within established scope, schedule, budget, quality, and operational-readiness expectations. Develop and lead a skilled, engaged, accountable, and inclusive team through performance management, coaching, workforce planning, training, employee development, and clear assignment of responsibilities. Manage departmental financial performance, budgets, vendors, and contractors, while promoting a culture of safety, inclusion, customer focus, sound decision-making, and operational excellence.

Required Qualifications

Bachelor's Degree in Engineering, Information Systems, Computer Science, Business, or a related discipline, OR equivalent relevant work experience. 4-6 years experience in utility operations, advanced metering, Meter-to-Cash, customer operations, information technology, or a related operational function. Demonstrated leadership experience managing employees, technical specialists, analysts, engineers, contractors, or cross-functional teams. Experience leading system implementations, operational improvements, projects, or organizational change initiatives. Experience establishing and managing performance measures, operational controls, budgets, vendors, and contractor relationships. Working knowledge of AMI, MDMS, meter-reading technologies, Customer Information Systems, and associated system interfaces. Demonstrated ability to identify, communicate, escalation, and resolve complex operational and technical issues. Knowledge of utility regulations, industry standards, internal controls, and compliance requirements affecting metering and Meter-to-Cash activities. Strong analytical, decision-making, planning, organizational, and problem-solving capabilities. Strong written, verbal, presentation, and stakeholder-management skills. Demonstrated ability to collaborate across organizational levels and functions to achieve results. Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and related analytical tools.

Preferred Additional Qualifications for Position

Master's Degree in Engineering, Information Technology, Business, or a related discipline. Advanced experience with AMI head-end systems, MDMS platforms, Customer Information Systems, revenue metering, and utility communications networks. Experience in electric or gas utility metering, billing, customer operations, or Meter-to-Cash functions. Experience supporting regulatory proceedings, audits, or Sarbanes-Oxley controls. Project Management Professional certification or comparable project-management experience.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [e-mail] or 1-888-640-3320.

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law. E-Verify Poster (English and Spanish) Right to Work Poster (English and Spanish)

Salary Range

$133,400.00 - $200,100.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Dates

Posting Start Date: 2026-10-14 Posting End Date (if applicable): 2026-10-29 Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you'll meet exciting challenges each day and make the most of your skills and talents. And you'll be part of a company that was named by Forbes magazine as one of America's Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we've stayed true to our roots by making a difference in the lives of millions of our customers. If you're interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.