Amerit Consulting

Saludos Hispanos; Rancho Cordova (CA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service seeks a Bilingual Customer Care Representative to assist Medi-Cal beneficiaries. This fully remote role includes responsibilities such as educating clients, maintaining positive customer relations, and ensuring satisfaction. The ideal candidate should possess strong bilingual skills in English and another language, along with relevant customer service experience.

Qualifications

• High school diploma or GED required.
• Bilingual fluency in English and another language needed.
• Preferred 6 months of customer service experience.

Responsibilities

• Assist and educate Medi-Cal beneficiaries with selecting a managed health care plan.
• Respond promptly to customer inquiries and resolve complaints.
• Provide feedback on customer service process efficiency.

Skills

Bilingual skills (English and one other language)

Customer service skills

Empathy

Professional attitude

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Amerit Consulting

Job Category

Customer Service

Overview

Description

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished "Bilingual Customer Care Rep – Fully Remote."

** LOCATION: Fully Remote until the client site reopens in Rancho Cordova, CA | 3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670 (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 6 Months +

** TRAINING: 4-5 Weeks

** START DATE: Oct 23, 2023

** IMPORTANT:

BILINGUAL FLUENCY IN ENGLISH & ONE OF THE FOLLOWING: CANTONESE, MANDARIN, ARMENIAN, CAMBODIAN, JAPANESE, SPANISH, KOREAN, RUSSIAN, TAGALOG, THAI, LAOTIAN & VIETNAMESE.

ESSENTIAL JOB DUTIES:

• Assist and educate Medi-Cal beneficiaries with selecting a managed health care plan.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• High school diploma or GED.
• Working knowledge of Microsoft Office and ability to learn and utilize software applications.
• Bilingual skills: English and one of the following: Cantonese, Mandarin, Spanish, Armenian, Cambodian, Japanese, Korean, Russian, Tagalog, Thai, Laotian, Vietnamese.
• Preferred: 6 months of customer service experience.
• Experience with computers, phone systems, and headsets preferred.
• Candidates must pass pre-employment background screenings.

Interested candidates are encouraged to contact us for more information. We value employees who seek rewarding employment and a company that prioritizes its staff.