Americas VP, Customer Success & Growth

Riedel Communications GmbH & Co. KG; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Riedel Communications is seeking a VP of Customer Success for the Americas to lead a high-performing team across North and South America, driving retention, expansion, and advocacy for our broadcast solutions. You will shape the pre- and post-sales experience and collaborate with Sales, Product, and Support, reporting to the Executive Director of Global CS.

Regular travel (30-40%) across the Americas is required, with a focus on operational excellence and customer outcomes in a fast-paced

Qualifications

• 10+ years in CS/Account Mgmt or related roles.
• 5+ years leading CS teams in a B2B tech environment.
• Proven revenue retention and growth through disciplined operations.
• Experience in broadcast, media & entertainment, pro AV, live events, or IT/networking preferred.
• Deep understanding of the broadcast and media market.
• Strong technical aptitude—comfortable discussing IP networks, wireless intercom, video transport, and real-time systems.
• Fluent English required; Spanish or Portuguese a plus.
• Experience with CS platforms (i.e. Salesforce) and operational tooling.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead regional CS team across Americas, setting goals and coaching teams.
• Develop and execute regional CS strategy aligned with global objectives.
• Partner with Sales, Product, and Support; represent Riedel at industry events.
• Own regional operating rhythms, KPIs, and customer satisfaction indicators.
• Lead escalations and protect Riedel's reputation; travel 30-40%.

Skills

Customer Success

Team Leadership

Strategic Planning

Cross-functional Collaboration

Data Analytics

Executive Communication

Fluent English

Education

Bachelor’s degree

Tools

Salesforce

Job description

Riedel Communications is seeking a VP of Customer Success for the Americas to lead a high-performing team across North and South America, driving retention, expansion, and advocacy for our broadcast solutions. You will shape the pre- and post-sales experience and collaborate with Sales, Product, and Support, reporting to the Executive Director of Global CS.

Regular travel (30-40%) across the Americas is required, with a focus on operational excellence and customer outcomes in a fast-paced