Regional VP, Customer Success – Americas (Remote)

Semperis

Northern (KY)

Hybrid

USD 180,000 - 240,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Semperis is seeking an Associate Vice President, Customer Success – Americas. This remote leadership role oversees the Americas CS function, aligning adoption, renewal defense, and expansion with Sales, Product, and Security.

You will build a high-performing regional team and drive strategic, executive-level partnerships across enterprise accounts. You will manage senior CS leaders, influence commercial outcomes through adoption and value realization, and ensure proactive customer success across

Qualifications

8+ years in Customer Success or related post-sale leadership roles in cybersecurity or infrastructure software.
3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS environment.
Proven ability to partner with Sales, Renewals, Product, and Security leaders to drive adoption and renewal strategy.
Experience engaging with CISOs, CIOs, security operations leaders, IAM leaders, and executive buyers.

Responsibilities

Build and develop a high-performing Americas CS leadership team with clear segment and customer-tier responsibilities.
Drive GRR, NRR, adoption, advocacy, renewal readiness, and quality of success plans.
Design the CS organization to prioritize adoption and value realization over reactive coordination.
Partner with Sales leadership on coverage, renewal forecasts, and expansion strategy.
Elevate leadership to coach teams on cyber product adoption, executive storytelling, and risk mitigation.
Collaborate with Sales, Technical Delivery, Product, Support, and Security to ensure cross-functional execution.