Americas Technical Sales & Training Ops Manager

TE Connectivity Corporation; Fuquay-Varina (NC); Hybrid; USD 124,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity’s Energy BU seeks a Manager I Technical Sales, Training Operations - Americas to shape and scale a regional training organization that strengthens customer capability, improves installation quality and safety, and supports commercial growth. Hybrid role in Raleigh/Fuquay-Varina with 3 in-office days weekly.

The role requires 8+ years in training, strong leadership, and experience in building curricula, delivery models, and fee-based services.

Qualifications

• 8+ years of relevant experience in corporate training, technical services, field services, product management, customer enablement, or a related function.
• Bachelor’s degree in a technical or business field, or equivalent practical experience leading large-scale technical training environments.
• Experience designing and delivering technical, product, installation, certification, or customer-facing learning programs.
• Demonstrated ability to set direction, lead through influence, and deliver results in a matrixed, cross-functional organization.
• Strong facilitation, communication, stakeholder management, commercial judgment, and organisational skills.
• Confidence using Microsoft Office and data to plan, communicate, and measure performance.

Responsibilities

• Own the Americas training service portfolio, operating model, annual roadmap, governance, delivery standards, facilities, certification framework, and supporting materials.
• Develop and maintain curricula across TE Energy product lines, covering product capabilities, applications, installation methods, quality expectations, safety, and industry trends.
• Create engaging classroom, digital, blended, and hands-on experiences for employees, customers, installers, and business partners.
• Expand fee-based training, certification, supervision services, and training materials using approved pricing structures and sound commercial practices.
• Increase customer and installer competence, certification quality, and satisfaction through consistent, high-value learning experiences.
• Translate field performance, quality data, and customer input into preventive training, updated standards, and tooling recommendations.
• Capture Voice of Customer feedback, lead customer-requested business reviews, and coordinate cross-functional follow-through.
• Maintain process discipline and compliance with global requirements while coordinating instructors, facilities, resources, and training logistics.
• Coordinate resources and sample materials for type testing and other customer application requirements.
• Build partnerships with Product Management, Professional Services, Engineering, Sales, Quality, and stakeholders.

Skills

Leadership

Facilitation

Communication

Organisational skills

Data-driven

Education

Bachelor's degree or equivalent

Tools

SAP

LMS

Job description

TE Connectivity’s Energy BU seeks a Manager I Technical Sales, Training Operations - Americas to shape and scale a regional training organization that strengthens customer capability, improves installation quality and safety, and supports commercial growth. Hybrid role in Raleigh/Fuquay-Varina with 3 in-office days weekly.

The role requires 8+ years in training, strong leadership, and experience in building curricula, delivery models, and fee-based services.