Manager I Technical Sales, Training Operations - Americas (Hybrid)

TE Connectivity Corporation; Fuquay-Varina (NC); Hybrid; USD 124,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity’s Energy BU seeks a Manager I Technical Sales, Training Operations - Americas to shape and scale a regional training organization that strengthens customer capability, improves installation quality and safety, and supports commercial growth. Hybrid role in Raleigh/Fuquay-Varina with 3 in-office days weekly.

The role requires 8+ years in training, strong leadership, and experience in building curricula, delivery models, and fee-based services.

Qualifications

• 8+ years of relevant experience in corporate training, technical services, field services, product management, customer enablement, or a related function.
• Bachelor’s degree in a technical or business field, or equivalent practical experience leading large-scale technical training environments.
• Experience designing and delivering technical, product, installation, certification, or customer-facing learning programs.
• Demonstrated ability to set direction, lead through influence, and deliver results in a matrixed, cross-functional organization.
• Strong facilitation, communication, stakeholder management, commercial judgment, and organisational skills.
• Confidence using Microsoft Office and data to plan, communicate, and measure performance.

Responsibilities

• Own the Americas training service portfolio, operating model, annual roadmap, governance, delivery standards, facilities, certification framework, and supporting materials.
• Develop and maintain curricula across TE Energy product lines, covering product capabilities, applications, installation methods, quality expectations, safety, and industry trends.
• Create engaging classroom, digital, blended, and hands-on experiences for employees, customers, installers, and business partners.
• Expand fee-based training, certification, supervision services, and training materials using approved pricing structures and sound commercial practices.
• Increase customer and installer competence, certification quality, and satisfaction through consistent, high-value learning experiences.
• Translate field performance, quality data, and customer input into preventive training, updated standards, and tooling recommendations.
• Capture Voice of Customer feedback, lead customer-requested business reviews, and coordinate cross-functional follow-through.
• Maintain process discipline and compliance with global requirements while coordinating instructors, facilities, resources, and training logistics.
• Coordinate resources and sample materials for type testing and other customer application requirements.
• Build partnerships with Product Management, Professional Services, Engineering, Sales, Quality, and stakeholders.

Skills

Leadership

Facilitation

Communication

Organisational skills

Data-driven

Education

Bachelor's degree or equivalent

Tools

SAP

LMS

Job description

Manager I Technical Sales, Training Operations - Americas (Hybrid) Job Description Job Alerts Link Job Title: Manager I Technical Sales, Training Operations - Americas (Hybrid)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity's Energy BU is seeking a Manager I Technical Sales, Training Operations - Americas to shape and scale a regional training organization that strengthens customer capability, improves installation quality and safety, and supports commercial growth. This highly visible role combines strategic leadership with hands-on execution across product, installation, and certification training. You will have the autonomy to modernise the training portfolio, expand fee-based services, and turn field and customer insights into measurable business outcomes. Partnering across Product Management, Professional Services, Engineering, Sales, Quality, and other functions, you will influence how TE develops technical capability across employees, customers, installers, and business partners throughout the Americas.

Reporting & Location: This position reports to the Sr. Manager, Professional Services and is based in the Raleigh, North Carolina area, supporting the Fuquay-Varina facility. This is a HYBRID role, with three days per week expected in the office. The role includes approximately 10%–25% travel, including international travel.

Bilingual English plus: Spanish, Portuguese, or Brazilian.

Why Join Us

• Shape the strategy and operating model for a growing regional training function.
• Gain broad visibility through direct partnership with commercial, technical, quality, and global leaders.
• Modernise technical learning through digital, blended, classroom, and hands-on delivery models.
• Build scalable certification and fee-based services that improve customer outcomes and contribute to growth.
• Use field performance, customer feedback, and business data to influence product and service improvements.

Key Responsibilities:

• Set the strategy: Own the Americas training service portfolio, operating model, annual roadmap, governance, delivery standards, facilities, certification framework, and supporting materials.
• Build market-relevant learning: Develop and maintain curricula across TE Energy product lines, covering product capabilities, applications, installation methods, quality expectations, safety, and industry trends.
• Modernise delivery: Create engaging classroom, digital, blended, and hands-on experiences for employees, customers, installers, and business partners.
• Grow the business: Expand fee-based training, certification, supervision services, and training materials using approved pricing structures and sound commercial practices.
• Improve customer outcomes: Increase customer and installer competence, certification quality, and satisfaction through consistent, high-value learning experiences.
• Reduce risk: Translate field performance, TQM findings, quality data, and customer input into preventive training, updated standards, and tooling recommendations that reduce installation failures and safety exposure.
• Turn insight into action: Capture Voice of Customer feedback, lead customer-requested business reviews, and coordinate cross-functional follow-through.
• Lead regional operations: Maintain process discipline and compliance with global requirements while coordinating instructors, facilities, resources, product samples, tours, and training logistics.
• Enable technical validation: Coordinate resources and sample materials for type testing and other customer application requirements.
• Influence across the enterprise: Build strong partnerships with Product Management, Professional Services, Engineering, Sales, Quality, and regional and global stakeholders.

What Success Looks Like

During the first year, the successful candidate will establish a clear training roadmap and performance measures; provide curriculum consistency and certification governance; expand training capacity and customer reach; strengthen satisfaction and competency outcomes; advance revenue-generating services; and demonstrate measurable reduction of recurring installation and quality issues through targeted learning interventions.

What your Background Looks Like

• 8+ years of relevant experience in corporate training, technical services, field services, product management, customer enablement, or a related function.
• Bachelor’s degree in a technical or business field, or equivalent practical experience leading large-scale technical training environments.
• Experience designing and delivering technical, product, installation, certification, or customer-facing learning programs.
• Demonstrated ability to set direction, lead through influence, and deliver results in a matrixed, cross-functional organization.
• Strong facilitation, communication, stakeholder management, commercial judgment, and organisational skills.
• Confidence using Microsoft Office and data to plan, communicate, and measure performance.

Additional Experience That Will Help You Succeed

• Experience with SAP, learning management systems, digital learning platforms, or related business tools.
• Experience managing budgets, pricing, or P&L performance.
• Bilingual English/Spanish capability.
• Knowledge of TE Energy products, power distribution applications, or comparable technical product environments.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centres enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $123,500 - $185,200 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Job Locations:

8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States

TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.