Americas Regional Crisis Leader

TikTok; San Jose (CA); On-site; USD 115,000 - 228,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Paid holidays

Paid sick days

Paid personal time

Job summary

TikTok is seeking a Senior Crisis Management Lead to drive the global Physical Security crisis management program across North America and Latin America, aligning with global standards and ensuring regional team readiness.

You will coordinate real-time crisis responses, develop trainings, monitor threats and mentor staff, working on-site five days a week in a fast-paced tech environment.

Qualifications

• Five+ years in crisis management operations, planning or exercises.
• Ability to provide strategic direction and leadership.
• Excellent written communication for diverse audiences.
• Proven judgement and timely decision-making in fast-paced situations.
• Coordinate cross-functional teams in complex environments.
• Able to work fully on-site, five days per week.

Responsibilities

• Lead adoption and improvement of global Physical Security crisis management programme across NA and LATAM.
• Oversee readiness of regional Crisis Management Teams, rosters and risk registers.
• Coordinate real-time crisis response activities and documentation.
• Design and deliver crisis management training, simulations and workshops.
• Monitor regional threats and recommend proactive measures.
• Mentor Crisis Specialists and collaborate with leadership to raise awareness.

Skills

Crisis management

Project management

Written communication

Decision making

Cross-functional coordination

On-site presence

Job description

TikTok is seeking a Senior Crisis Management Lead to drive the global Physical Security crisis management program across North America and Latin America, aligning with global standards and ensuring regional team readiness.

You will coordinate real-time crisis responses, develop trainings, monitor threats and mentor staff, working on-site five days a week in a fast-paced tech environment.