Senior Crisis Management Lead – Americas Execution

Citi; Charlotte (NC); On-site; USD 135,000 - 202,000; Full time

Job summary

Citi’s CSIS Crisis Management team in Charlotte seeks a seasoned leader to drive day-to-day crisis response and readiness across the Americas. This senior, regional role reports to the Global Crisis Management Execution Head and shapes end-to-end execution of Citi’s crisis management program.

You will align country plans, run training exercises, coordinate with CSIS, Enterprise Resiliency, Cybersecurity and Technology, and advise leaders during unfolding events, delivering timely, well-informed

Qualifications

• 10+ years of crisis management within a large, regulated global organization
• Deep understanding of incident response frameworks, corporate security practices, and crisis management tools
• Proven track record leading responses to significant crises (geopolitical instability, natural disasters, security incidents)
• Ability to brief and influence senior leadership during high-stakes, time-sensitive situations
• Fluency in Spanish is highly desirable for coordinating crisis management across the Americas

Responsibilities

• Maintain country-level Crisis Management Plans and components across assigned geography
• Develop and execute training exercises and plan updates to improve Citi’s crisis response
• Build relationships with CSIS Intelligence, Enterprise Resiliency, Cybersecurity, and Technology
• Monitor threat landscape and assess emerging risks for proactive action
• Support regional crisis response across the Americas where Citi operates
• Advise geographic leadership and Crisis Commanders during unfolding events
• Uphold governance standards for crisis plans, responses, and communications
• Develop after-action reports and drive improvements to Crisis Management methodology

Skills

Crisis management

Leadership

Stakeholder engagement

Incident response

Project management

Communication

Cross-functional collaboration

Strategic planning

Spanish language

Education

Bachelor’s degree

Job description

Citi’s CSIS Crisis Management team in Charlotte seeks a seasoned leader to drive day-to-day crisis response and readiness across the Americas. This senior, regional role reports to the Global Crisis Management Execution Head and shapes end-to-end execution of Citi’s crisis management program.

You will align country plans, run training exercises, coordinate with CSIS, Enterprise Resiliency, Cybersecurity and Technology, and advise leaders during unfolding events, delivering timely, well-informed