Regional Crisis Manager - Americas

TikTok; San Jose (CA); On-site; USD 115,000 - 228,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Paid holidays

Paid sick days

Paid personal time

Job summary

TikTok is seeking a Senior Crisis Management Lead to drive the global Physical Security crisis management program across North America and Latin America, aligning with global standards and ensuring regional team readiness.

You will coordinate real-time crisis responses, develop trainings, monitor threats and mentor staff, working on-site five days a week in a fast-paced tech environment.

Qualifications

• Five+ years in crisis management operations, planning or exercises.
• Ability to provide strategic direction and leadership.
• Excellent written communication for diverse audiences.
• Proven judgement and timely decision-making in fast-paced situations.
• Coordinate cross-functional teams in complex environments.
• Able to work fully on-site, five days per week.

Responsibilities

• Lead adoption and improvement of global Physical Security crisis management programme across NA and LATAM.
• Oversee readiness of regional Crisis Management Teams, rosters and risk registers.
• Coordinate real-time crisis response activities and documentation.
• Design and deliver crisis management training, simulations and workshops.
• Monitor regional threats and recommend proactive measures.
• Mentor Crisis Specialists and collaborate with leadership to raise awareness.

Skills

Crisis management

Project management

Written communication

Decision making

Cross-functional coordination

On-site presence

Job description

Responsibilities

The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis. Our program has global coverage across all company's corporate offices, products & services (excluding Data Centers & TikTok US Data Security - USDS), and focuses on the assessment, anticipation, preparedness, response, recovery & review of PSec crisis situations.

• Lead the adoption, implementation and continuous improvement of the global Physical Security crisis management programme across North America and Latin America, ensuring alignment with global standards and methodology.
• Oversee the readiness and maturity of regional Crisis Management Teams (CMTs), including maintaining rosters, response plans, risk registers and preparedness tools.
• Coordinate real-time crisis response activities, including CMT activations, incident management support, documentation and cross-functional stakeholder alignment.
• Design and deliver crisis management training, simulations, exercises and workshops to strengthen organisational preparedness and response capability.
• Monitor regional security threats and emerging risks, recommending proactive measures to enhance resilience and operational readiness.
• Build trusted relationships with leadership teams and cross-functional partners to increase programme awareness, improve user experience and drive continuous enhancement.
• Manage and mentor Crisis Specialists or junior team members, support global programme initiatives, and undertake additional duties as required.

Qualifications

Minimum Qualifications

• 5+ years of experience in crisis management operations, planning and/or exercises, including programme design and implementation at regional or global level.
• Strong project management skills with the ability to provide strategic direction and thought leadership.
• Excellent written communication skills, with the ability to tailor messages clearly and concisely for a wide range of audiences.
• Proven ability to exercise sound judgement and make effective decisions in time-sensitive situations.
• Ability to coordinate cross-functional teams within a complex and fast-paced working environment.
• Able to work fully on-site, five days per week.

Preferred Qualifications

• Working knowledge of crisis management frameworks and programme delivery within large organisations; experience in the technology industry is strongly preferred.
• Experience working across global and diverse business environments.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $115200 - $227800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.