Ambulatory Services Specialist II: Patient Access

Texas Children's Hospital; Austin (TX); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Texas Children’s Hospital in Austin seeks an Ambulatory Services Representative II to be the first point of contact for patients, providers, and staff at ambulatory clinics. You will register patients, verify insurance, schedule visits, and support efficient patient flow in both virtual and in-person settings.

You will handle check-in/check-out, obtain referrals, coordinate authorizations, collect payments, and assist with administrative duties to ensure a smooth clinic experience for families

Qualifikationen

• High school diploma or GED required.
• 2 years of customer service experience OR 2 years of clerical/medical office experience in healthcare required.

Aufgaben

• Perform patient registration procedures and verify demographic data while ensuring all forms are provided and completed.
• Orient patients to the virtual visit process and set up necessary technology when applicable.
• Communicate with patients, staff, and providers about arrivals, delays, and appointment changes.
• Schedule and confirm appointments, coordinate referrals and rescheduling, and convey visit details to patients and families.
• Verify insurance benefits, obtain authorizations, and follow up on pre-certifications and benefits.
• Collect upfront fees and refer underfunded patients to the financial counselor.
• Enter and reconcile charges, prepare deposits, and complete closing procedures.
• Support clinic operations and patient flow, and participate in performance improvement activities.
• Demonstrate professional, age-appropriate, culturally sensitive interactions with patients and families.

Kenntnisse

Customer service

Clerical experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

Texas Children’s Hospital in Austin seeks an Ambulatory Services Representative II to be the first point of contact for patients, providers, and staff at ambulatory clinics. You will register patients, verify insurance, schedule visits, and support efficient patient flow in both virtual and in-person settings.

You will handle check-in/check-out, obtain referrals, coordinate authorizations, collect payments, and assist with administrative duties to ensure a smooth clinic experience for families