Ambulatory Services Rep II

Texas Children's Hospital; New York (NY); On-site; USD 34,000 - 46,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambulatory Services Rep II to serve as the first point of contact for patients, providers and staff at ambulatory clinics in the Austin area. You will assist with check-in/check-out, verify appointments, collect pre-visit payments and confirm insurance benefits and referrals.

The role requires strong customer service or healthcare administration experience. Urgent Care/Float experience is preferred, and responsibilities span multiple clinic locations in

Qualifications

• Minimum high school diploma or GED.
• At least 2 years in customer service or 2 years clerical/medical office/healthcare experience.
• Urgent Care/Float experience preferred.
• Must be able to work across multiple locations in and around Austin area.

Responsibilities

• Admission - Check-In/Welcome desk, PARs, Registration.
• Insurance Authorization/Collecting Cash and Deposits.
• Coordination of schedules.
• Charge Entry, Billing and Reconciliation.
• Customer Service / Communication.
• Flowmaster and Room Management.

Skills

Customer service

Clerical experience

Medical office

Healthcare experience

Urgent care

Education

High School Diploma or GED

Job description

We're hunting for an Ambulatory Services Rep II, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation.

In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Think you've got what it takes?

Skills & Requirements

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service OR 2 years clerical, medical office, or business experience in a healthcare environment.
• Urgent Care/Float experience preferred
• Required to work in multiple locations in and around Austin Area.

Job Duties & Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Insurance Authorization/Collecting Cash and Deposits for TCH
• Coordination of schedules.
• Charge Entry, Billing and Reconciliation.
• Customer Service / Communication.
• Flowmaster and Room Management.