Ambulatory Patient Access Specialist II

Texas Children's Hospital; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambulatory Services Representative II for the Outpatient Bone Marrow Transplant Clinic to deliver outstanding first-contact service to patients, families, and staff accessing ambulatory clinics, including virtual visits.

You will assist with patient registration, scheduling changes, and coordination of care, while ensuring a smooth patient experience and adherence to clinic processes in a fast-paced pediatric environment.

Qualifications

• Required high school diploma or GED.
• Two years' experience in customer service or clerical/medical office in healthcare preferred.

Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes)
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation

Skills

Customer service

Healthcare environment experience

Registration procedures

Education

High School Diploma or GED

Job description

Texas Children's Hospital is seeking an Ambulatory Services Representative II for the Outpatient Bone Marrow Transplant Clinic to deliver outstanding first-contact service to patients, families, and staff accessing ambulatory clinics, including virtual visits.

You will assist with patient registration, scheduling changes, and coordination of care, while ensuring a smooth patient experience and adherence to clinic processes in a fast-paced pediatric environment.