AMBULATORY REGISTRATION TRAINER-TALENT DEVELOPMENT

Union-Health; Terre Town (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PT/FT schedules

Paid time off

Tuition reimbursement

Success Sharing

403b match

Job summary

Union Hospital Terre Haute seeks an Ambulatory Registration Trainer in the Talent Development Department. You will design and implement orientation and ongoing staff education, develop training tools, and assess competency across patient access responsibilities.

Role requires strong presentation skills and 1–2 years in healthcare or customer service, with familiarity in Cerner/EPIC systems. On-site role with daytime hours; TUITION reimbursement and other benefits available.

Qualifications

• Bachelor’s degree required, preferably in Healthcare Administration, Education, Business, or related field.
• Strong presentation and training skills; experience in instructional design or curriculum development preferred.
• 1-2 years of experience in healthcare or customer service, preferably in scheduling, registration, or patient access.
• Familiarity with patient management software (e.g., EPIC, Cerner) is a plus but can be learned on the job.
• Experience in training or mentoring staff, even informally, is preferred.

Responsibilities

• Develops, organizes, and implements a training program for new hire orientation and staff development.
• Creates training tools and staff assessment materials, including presentations, scripts, competency tests, tipsheets.
• Trains staff in utilizing systems or applications applicable to their job duties – Cerner Registration/Scheduling/PowerChart; Experian eligibility, Centricity payments, copays.
• Coordinates with IT for Systems access sign-ons and issues; resolves eligibility or system problems.
• Plans and leads monthly Patient Access meetings to provide education and system updates.

Skills

Presentation skills

Training / Mentoring

Healthcare customer service

On-the-job training

Education

Bachelor’s degree

Tools

EPIC

Cerner

PowerChart

Job description

AMBULATORY REGISTRATION TRAINER-TALENT DEVELOPMENT

Union Hospital · Union Hospital Terre Haute

TERRE HAUTE , IN

Management and Professional

FULLTIME , DAY , 8A-4P

You belong at Union!

The Talent Development Department is looking for an Ambulatory Registration Trainer.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules
• Paid Time Off starting day one.
• Tuition reimbursement up to $5,250 each year.
• Success Sharing
• 403bRetirement Employer Match.
• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health,U MatterandU Belong.

• Develops, organizes, and implements a training program for new hire orientation and staff development.
• Creates training tools and staff assessment materials, including, presentations, scripts, competency tests, tipsheets.
• Trains staff in utilizing systems or applications applicable to their job duties – Cerner Registration/Scheduling/PowerChart Experian eligibility Registration quality assurance work queues, Centricity payment system copays andopen balances, OneSource paymentsafe system.
• Provides Insurance training – Example how to identify the insurance plans and Coordination of benefits rules, Realtime eligibility, identifying errors and alerts.
• Coordinates with IT department- Systems access sign-ons and any systems issues such as eligibility notresponding or if the system isn’t working as expected.
• Provides one-on-one targeted training in response to performance deficiencies.
• Works with vendors to successfully implement new enhancements and products. Such as Cerner implementation ofRevenue cycle,Soarian Financials, Experian payment safe.
• Plans, coordinates, and leads monthly Patient Access meetings to provide education and system updates alongwith any discussions needed. (We have a Union request to resume these meetings).
• Ensures staff maintain education requirements as needed or expected of their role and remains up to date onchanges.
• Reviews registrations for completion and accuracy; ensures patient demographic and insurance data, is enteredcorrectly into system.
• Assists with Patient access questions regarding registration/scheduling and insurance via email, phone call or Helpdesk ticket.
• We also provide Ensemble education Revenue Cycle 1,2 and 3, Understanding Medicare and Tricare and VAeducation. Articulatemay be able to replace this education.

Education, Training & Experience

• Bachelor’s degree required, preferably in Healthcare Administration, Education, Business, or a related field.
• Basic understanding of healthcare scheduling and registration systems. Familiarity with patient managementsoftware (e.g., EPIC, Cerner) is a plus but can be acquired through on-the-job training.
• Strong presentation and training skills; experience in instructional design or curriculum development is preferred.
• 1-2 years of experience in a healthcare or customer service setting, preferably in scheduling, registration, orpatient access.
• Experience in training or mentoring staff, even in an informal capacity, is preferred

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.