COMMUNICATIONS AGENT-UHR COMMUNICATIONS

Union Health; Terre Haute (IN); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off starting day one

Tuition reimbursement

403b retirement employer match

Job summary

Union Health in Terre Haute, IN is seeking a part-time Communications Agent to support patient care by handling information systems, communications, and helpdesk tasks. This position covers night shifts and contributes to efficient hospital operations through effective patient and staff assistance.

The role emphasizes patient-focused service, rapid problem solving, and coordination with physicians and security teams. A flexible schedule and commitment to quality care are valued traits.

Qualifications

• High school graduate or equivalent; related computer courses.
• Excellent customer service and communication skills.
• Computer and telephone experience preferred.
• Flexible schedule to meet department needs.

Responsibilities

• Operate hospital computer systems and troubleshoot end users.
• Assist patients, families, and visitors via communications apps.
• Serve as dispatcher for hospital security and notify physicians.
• Manage helpdesk tickets and remote troubleshooting.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Associate degree in computer science or MIS

Tools

Helpdesk software

Ticketing system

Remote support

Job description

Union Hospital · UNION HEALTH REGIONAL HOSPITAL

TERRE HAUTE , IN

06 - PARTTIME-32HRS , NIGHT , VARIED

You belong at Union!

The Communications Agent plays a key role in providing the highest quality of patient care while the patient is in at Union Health. Our IT department plays a pivotal role in implementing and maintaining technology solutions that optimize patient care and operational efficiency, offering an exciting opportunity for individuals passionate about driving innovation in healthcare and making a meaningful impact on the well-being of patients and staff.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules


• Paid Time Off starting day one.


• Tuition reimbursement up to $5,250 each year.


• Success Sharing


• 403bRetirement Employer Match.


• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health,U MatterandU Belong.

How can we help? Call us at 812-238-7827 or email us at [e-mail]

Communications AgentDetails

• Information Systems:
  Operates and monitors hospital computer systems, troubleshoots end user issues, provides customer assistance, and supports devices.


• Communications:
  Efficiently utilizes various communication applications, assists patients, their families, and visitors, serves as dispatcher for hospital security, and contacts physicians and other personnel.


• Union Hospital Answering Service:
  Follows all answering service procedures, contacts physicians and other on-call personnel, edits on-call schedules, considers the needs of every patient, and handles difficult situations with professionalism.


• Helpdesk:
  Serves as first point of contact for customers seeking technical assistance, manages helpdesk tickets in a timely manner, performs remote troubleshooting, determines best solution based on issue, walks customer through the problem-solving process, provides accurate information, records events and problems in tickets, passes on feedback, and suggests improvements.


• Effectively communicates with coworkers, assists in keeping communications center clean, adheres to customer service policies, and performs other duties as assigned.

Qualifications:

• High school graduate or equivalent with courses in computers and business; and/or associate degree in computer science or MIS; and/or attending school to achieve this degree.


• Excellent customer service and communication skills.


• Computer and telephone experience preferred.


• Flexible schedule to meet the needs of the department.

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability