Ambulatory Productivity Leader — Transform Ops

Baystate Health; Springfield (MA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Tuition & Training

Career Growth

Regional Opportunities

Retirement

Paid Time Off

Job summary

Baystate Health in Springfield, MA seeks a Productivity Advisor for Ambulatory Operations to lead performance improvement initiatives and staffing planning. You will work with the CPE and BMP leaders to guide cross-functional teams, drive efficiencies, and ensure staff engagement and outcomes are data-driven.

The role requires an RN with a BSN and Lean/Six Sigma certification, plus 5–10 years of leadership experience delivering large-scale projects in healthcare operations.

Qualifications

• RN with a Bachelor’s Degree in Nursing, Business Administration, Industrial Engineering, or related field.
• Lean/Six Sigma certification or equivalent experience strongly preferred.
• 5–10 years of leadership experience delivering complex projects, preferably on large-scale transformation initiatives.

Responsibilities

• Drive and manage execution of performance improvement projects with defined scope, objectives, deliverables, measurements and timelines.
• Collaborate with cross-functional teams to identify process improvements and enhance patient/provider and staff experience.
• Monitor program progress, identify risks, and implement counter measures and strategies.
• Provide guidance to project teams to ensure milestones are met.
• Foster a culture of continuous improvement and change management, promoting new processes, tools, and technologies.
• Develop strong relationships with stakeholders and ensure effective communication and alignment.

Skills

Change management

Team leadership

Communication

Analytical skills

Excel proficiency

Willingness to travel

Education

Bachelor’s Degree in Nursing

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Industrial Engineering

Tools

Excel

Job description

Baystate Health in Springfield, MA seeks a Productivity Advisor for Ambulatory Operations to lead performance improvement initiatives and staffing planning. You will work with the CPE and BMP leaders to guide cross-functional teams, drive efficiencies, and ensure staff engagement and outcomes are data-driven.

The role requires an RN with a BSN and Lean/Six Sigma certification, plus 5–10 years of leadership experience delivering large-scale projects in healthcare operations.