Ambulatory Pharmacy Tech: Care Coordination & Access

Community Clinic; Rogers (AR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

403(b) Retirement plan

Paid Time Off

Employee Discounts for Care

Job summary

Community Clinic in Rogers, AR, is seeking an Ambulatory Pharmacy Technician to join our Primary & Specialty Care Clinic. The role supports ambulatory pharmacy services, aids with outreach, medication access, and MTM prep, and coordinates care with clinical teams.

It is a full-time, in-person position Monday–Friday, 8:00 AM–5:00 PM. The technician will work with pharmacists and clinic staff to identify patients needing pharmacy support, manage medication histories, and ensure timely follow-up

Qualifications

• High School diploma or GED required.
• 1-3 years of related work experience required in pharmacy, ambulatory clinic operations, medication access, population health, managed care, or specialty pharmacy.
• RPhT, CPhT, CMA, or RMA required.

Responsibilities

• Works collaboratively with ambulatory care pharmacists, clinic teams, providers, and other stakeholders to support pharmacy-led patient care and care coordination across multi-site specialty programs.
• Reviews patient lists, dashboards, and reports to identify patients eligible for pharmacy outreach, adherence support, medication access assistance, population health interventions, or pharmacist follow-up.
• Performs direct patient outreach to support program enrollment, pharmacist appointment scheduling, annual medication access check-ins, and resolution of non-clinical barriers to care.
• Assists ambulatory care pharmacists with medication management support workflows, including gathering medication histories, collecting medication-related information for MTM visit preparation, identifying patient-reported adherence barriers, and escalating clinical concerns to the appropriate pharmacist.
• Supports medication access navigation by identifying affordability or coverage barriers, assisting with patient assistance documentation, and proactively coordinating next steps with the appropriate team.
• Answers, triages, and routes patient or clinic inquiries related to ambulatory pharmacy services, medication access, specialty pharmacy coordination, scheduling, program participation, and follow-up needs.
• Maintains program trackers, dashboards, reports, and key performance indicators to support monitoring of outreach volume and program goals.
• Escalates medication-related concerns, clinical questions, and any matters outside technician scope of practice to the appropriate pharmacist or care team member promptly.
• Maintains patient confidentiality and adheres to HIPAA and Community Clinic privacy and compliance policies.

Skills

Communication

Attention to Detail

Sound Judgment

Organization

Technology and Data Skills

Education

High School diploma or GED

Tools

eCW

Job description

Community Clinic in Rogers, AR, is seeking an Ambulatory Pharmacy Technician to join our Primary & Specialty Care Clinic. The role supports ambulatory pharmacy services, aids with outreach, medication access, and MTM prep, and coordinates care with clinical teams.

It is a full-time, in-person position Monday–Friday, 8:00 AM–5:00 PM. The technician will work with pharmacists and clinic staff to identify patients needing pharmacy support, manage medication histories, and ensure timely follow-up