Ambulatory Pharmacy Technician

Community Clinic; Fayetteville (AR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Ins

403(b) Retirement plan

Paid Time Off and Holidays

Employee Discounts for Care

Job summary

Community Clinic in Fayetteville, AR, seeks an Ambulatory Pharmacy Technician to support ambulatory pharmacy services within our Primary & Specialty Care Clinic. You will work closely with clinical pharmacists and care teams to assist with patient outreach, medication access coordination, and MTM-related tasks.

The role is full-time, in-person, Monday–Friday 8:00 AM – 5:00 PM, with a focus on medication history, adherence initiatives, program operations, and care coordination across multi-site

Qualifications

• High School diploma or GED required.
• 1-3 years of related work experience in pharmacy or ambulatory clinic operations.
• RPhT, CPhT, CMA, or RMA required.

Responsibilities

• Collaborate with ambulatory care pharmacists and clinic teams to support pharmacy-led patient care and care coordination.
• Review patient lists and reports to identify eligible patients for outreach and adherence support.
• Perform direct patient outreach to schedule pharmacist appointments and support enrollment in programs.
• Assist with medication history collection and MTM visit preparation.
• Support medication access navigation and patient assistance documentation.
• Handle inquiries related to ambulatory pharmacy services, scheduling, and follow-up needs.
• Maintain program trackers, dashboards, and reports to monitor outreach and goals.
• Escalate medication-related concerns to the pharmacist promptly.
• Maintain patient confidentiality per HIPAA and clinic policies.

Skills

Communication skills

Attention to detail

Organization

Technology literacy

HIPAA compliance

Education

High School diploma or GED

Pharmacy technician certification (CPhT, CMA, or RMA)

Tools

eCW (eClinicalWorks)

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients-and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Position summary

The Community Clinic is seeking a Ambulatory Pharmacy Technician to join our Primary & Specialty Care Clinic - Citizens Dr in Fayetteville, AR. The Ambulatory Pharmacy Technician supports ambulatory pharmacy services by working collaboratively with ambulatory care clinical pharmacists and clinical teams to assist with patient outreach, medication access coordination, pre and post visit management, medication history support, adherence initiatives, and program operations. This role helps identify patients who may benefit from pharmacy support, coordinates follow-up, documents care coordination activities and escalates medication-related concerns to the appropriate pharmacist or care team member. This position is full-time, in person with a schedule of Monday - Friday 8:00 AM - 5:00 PM

Essential job functions

• Works collaboratively with ambulatory care pharmacists, clinic teams, providers, and other stakeholders to support pharmacy-led patient care and care coordination across multi-site specialty programs.
• Reviews patient lists, dashboards, and reports to identify patients eligible for pharmacy outreach, adherence support, medication access assistance, population health interventions, or pharmacist follow-up.
• Performs direct patient outreach to support program enrollment, pharmacist appointment scheduling, annual medication access check-ins, and resolution of non-clinical barriers to care.
• Assists ambulatory care pharmacists with medication management support workflows, including gathering medication histories, collecting medication-related information for MTM visit preparation, identifying patient-reported adherence barriers, and escalating clinical concerns to the appropriate pharmacist.
• Supports medication access navigation by identifying affordability or coverage barriers, assisting with patient assistance documentation, and proactively coordinating next steps with the appropriate team.
• Answers, triages, and routes patient or clinic inquiries related to ambulatory pharmacy services, medication access, specialty pharmacy coordination, scheduling, program participation, and follow-up needs.
• Maintains program trackers, dashboards, reports, and key performance indicators to support monitoring of outreach volume and program goals.
• Escalates medication-related concerns, clinical questions, and any matters outside technician scope of practice to the appropriate pharmacist or care team member promptly.
• Maintains patient confidentiality and adheres to HIPAA and Community Clinic privacy and compliance policies.

Community Clinic Essential Competencies

• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills and Abilities

• Communication: Speaks and writes clearly and kindly and can talk with patients who are hesitantorfrustrated.
• Attention to Detail: Records medication information, documentation, and tracker entries accurately.
• Sound Judgment: Recognizes when a question needs a pharmacist and hands it off quickly.
• Organization: Keeps track of many patients and follow-ups at once and gets to all of them.
• Technology and Data Skills: Comfortable with the EHR, reports, and spreadsheets, and able to learn new tools quickly.

Required qualifications

• High School diploma or GED required.
• 1-3 years of related work experience required in pharmacy, ambulatory clinic operations, medication access, population health, managed care, or specialty pharmacy.
• RPhT, CPhT, CMA, or RMA required.

Preferred qualifications

• CPhT-Adv certification.
• Experience supporting medication adherence initiatives, quality metrics, or care gap closure.
• Familiarity with eCW and tools for outreach.
• Experience with prescription benefit navigation, financial assistance programs, copay cards, grants, manufacturer assistance programs, or pharmacy benefit coordination.
• Motivational Interviewing training or experience with patient-centered outreach preferred.
• Knowledge of state and national prescription assistance programs preferred.
• Bilingual in English/Spanish or English/Marshallese preferred

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM

40 - Hours